Customer Experience Banker-(Hastings, MI)

Serve as a financial concierge for walk-in customers in a branch setting, helping retain and grow consumer and business relationships. Identify customers’ financial goals and needs, recommend appropriate deposit and other banking products, and process transactions accurately while balancing daily. Resolve issues with exemplary service, educate customers on consumer deposit products, and follow a disciplined sales approach through follow-up and referrals. Adhere to operational, security, risk, and regulatory policies.