Patient Support Specialist

Ophelia
United States
Workplace: RemoteFull timeUSD 50,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Documentation","Active listening","Empathy","Organization","Collaboration","Resilience"]

Support patients throughout the care journey by removing prescription and insurance barriers. Follow defined care coordination processes to help with medication access, pharmacy advocacy, prior authorizations, documentation collection, and quality referrals. Collaborate with multidisciplinary teams and maintain confidentiality, compliance, and accurate patient records. Work remotely across the U.S. on a Sunday–Thursday schedule, using clear written documentation and communication to improve patient outcomes.

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Ophelia
Ophelia
2 days ago

Patient Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support patients throughout the care journey by removing prescription and insurance barriers. Follow defined care coordination processes to help with medication access, pharmacy advocacy, prior authorizations, documentation collection, and quality referrals. Collaborate with multidisciplinary teams and maintain confidentiality, compliance, and accurate patient records. Work remotely across the U.S. on a Sunday–Thursday schedule, using clear written documentation and communication to improve patient outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work directly with patients to remove barriers to care across the patient journey using defined care coordination processes.
  • •Investigate and resolve prescription barriers, including pharmacy advocacy and obtaining prior authorizations.
  • •Collect required documentation to enable coordinated care between Ophelia’s clinical team and external healthcare providers.
  • •Provide professional written documentation and clear, patient-centered communication with patients, clinicians, and external stakeholders.
  • •Maintain confidentiality, compliance, and ethical standards while working autonomously and collaboratively within established procedures.

Pay and Benefits

Salary: USD 50,000 annually
Perks:Remote WorkHealth InsuranceVisionPaid Leave401kLife InsuranceLong-term DisabilityPaid Holidays

Key Requirements

  • •Experience delivering outstanding patient experience or customer support, ideally in consumer-focused healthcare within a telehealth setting.
  • •Working knowledge of patient advocacy with pharmacies, obtaining prior authorizations, and maintaining patient records.
  • •Strong organizational skills and attention to detail to maintain accurate patient records and responses.
  • •Practice active listening, empathy, and solution-focused support for patients needing assistance.
  • •Comfort working autonomously and collaboratively within established procedures while maintaining confidentiality, compliance, and ethical standards.
Experience:TelehealthHealthcareConsumer-focused healthcareHealthcare startup
Skills:CommunicationDocumentationActive listeningEmpathyOrganizationCollaborationResilience
Languages:English

Company Brief

Ophelia
Provides employer-focused mental health benefits and suicide prevention services, combining clinical care, digital tools, care navigation, training, and 24/7 support to help organizations support employees’ mental wellbeing and reduce suicide risk.
Industry: Mental Health
Headquarters: New York, United States
Website