Helpdesk Associate Part-Time

Provide general L1 helpdesk support for hardware and Microsoft Office, handling technical support requests by phone and email. Triage and escalate issues to the appropriate support groups, document troubleshooting steps, and apply diagnostic techniques to identify root causes and recommend fixes for in-house applications. Join the IT support team in Guadalajara, working part-time (22.5 hours/week) and collaborating to ensure customer incidents are resolved.