Assistant Store Manager I

Tapestry
New York
Workplace: OnsiteFull timeUSD 18.5 - 38.25Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Customer focus","Leadership","Communication","Problem-solving","Conflict resolution"]

Partner with the Store Manager to drive Coach sales performance, operational excellence, and team development. Lead from the sales floor to deliver exceptional, inclusive customer experiences while resolving issues and acting as a brand ambassador. Recruit, onboard, and coach team members, and support omni-channel and clienteling efforts. Ensure compliance across scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.

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FursaFursa
Tapestry
Tapestry
5 months ago

Assistant Store Manager I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Partner with the Store Manager to drive Coach sales performance, operational excellence, and team development. Lead from the sales floor to deliver exceptional, inclusive customer experiences while resolving issues and acting as a brand ambassador. Recruit, onboard, and coach team members, and support omni-channel and clienteling efforts. Ensure compliance across scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives, monitoring KPIs and adjusting strategies.
  • •Create an inclusive, high-energy environment that meets Coach service standards; resolve customer issues promptly and act as a brand ambassador.
  • •Recruit, onboard, and coach team members to foster a collaborative culture and build a strong talent pipeline.
  • •Support omni-channel and digital engagement, including virtual shopping, clienteling, and customer data acquisition.
  • •Oversee operational excellence including compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising; maintain store safety and vendor relationships.

Pay and Benefits

Salary: USD 18.5 - 38.25
Perks:Health InsuranceDentalVision401kPaid PaternityPaid MaternityCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Experience:1+ yearsRetailLuxuryFashion
Skills:Customer focusLeadershipCommunicationProblem-solvingConflict resolution
Languages:English
Tech Stack:Microsoft Office

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor