Implementation Consultant (AUNZ)

Stripe
Sydney
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Independent problem-solving","Communication","Critical thinking","Stakeholder management","Project management"]

Lead end-to-end onboarding for mid-market and enterprise clients from contract signing through launch. Design and manage integration architecture plus change-management and adoption strategies, serve as the primary customer contact, and deliver technical workshops to share best practices. Use API fluency and independent problem-solving to spot configuration issues and guide customers through feasible solutions, while partnering cross-functionally to improve the overall Stripe user journey and implementation process.

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Stripe
Stripe
2 days ago

Implementation Consultant (AUNZ)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding for mid-market and enterprise clients from contract signing through launch. Design and manage integration architecture plus change-management and adoption strategies, serve as the primary customer contact, and deliver technical workshops to share best practices. Use API fluency and independent problem-solving to spot configuration issues and guide customers through feasible solutions, while partnering cross-functionally to improve the overall Stripe user journey and implementation process.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage the full onboarding cycle for mid-market and enterprise clients through launch.
  • •Design and implement customer integration architecture, change management, and adoption strategies.
  • •Serve as primary contact for the customer’s project team, aligning business and technical stakeholders and managing competing priorities.
  • •Deliver technical workshops to educate users and share best practices.
  • •Maintain implementation plans and go-live monitoring using the ProServ methodology.

Key Requirements

  • •6+ years of experience in technology/IT consulting with a proven record in handling strategic customers on technology solutions.
  • •Ability to understand complex business requirements and craft tailored solutions.
  • •Operate independently in a fast-paced, ambiguous environment while balancing competing priorities.
  • •Ability to learn quickly and explain technical concepts to customers.
  • •Strong verbal and written communication and critical thinking skills.
Experience:6+ yearsTechnology/IT consultingPayments industryInternet/software companyEnterprise customers
Skills:Independent problem-solvingCommunicationCritical thinkingStakeholder managementProject management
Languages:English
Tech Stack:APIsAPI documentationSQL

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor