Al Futtaim Group

3 weeks ago

Technical Advisor | Al-Futtaim Automotive | Electric Mobility (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide expert technical guidance for advanced vehicle diagnostics in the BYD Aftersales team across the UAE. Support service advisors during customer intake, conduct road tests to replicate faults, and coach diagnostic technicians through the repair process to resolve issues the first time. Review warranty repair documentation, ensure diagnostic tools and workshop equipment are properly maintained, and partner with technical, warranty, branch, and training teams to improve workshop efficiency, fix-it-first-time performance, and customer experience.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Support service advisors during customer intake for advanced diagnostic cases by confirming symptoms and clarifying technical concerns.
•Conduct road tests and observations with customers to accurately understand and replicate vehicle issues.
•Provide hands-on technical support to diagnostic technicians throughout the repair process to ensure accurate and efficient resolution.
•Review and support warranty repair processes, ensuring required reports and supporting documents are completed correctly.
•Ensure diagnostic tools and equipment are available, updated, calibrated, and maintained; coach technicians and follow HSSE/5S/SOPs to maintain a safe, compliant workshop environment.

Key Requirements

•Strong technical diagnostic capability within an automotive workshop environment.
•Ability to identify, replicate, and resolve complex vehicle faults accurately and efficiently.
•Good understanding of warranty repair processes, technical reporting, and principal standards.
•Hands-on experience using diagnostic tools and workshop equipment.
•Minimum 5 years of overall automotive dealership workshop experience, including 2+ years in a similar Technical Advisor role (or 3+ years as a Diagnostic Master Technician).

Experience:5+ yearsAutomotiveAutomotive dealershipAftersalesElectric vehiclesHybrid vehiclesEV/PHEVWarranty repair

Education:High School

Skills:CommunicationCustomer-focusedProblem-solvingAttention to detailCoaching

Licenses:UAE driving license

Certifications:IMI (EV/PHEV certification)

Languages:EnglishArabic

Tech Stack:EV/PHEVDiagnostic toolsWorkshop equipmentHSSE5SSOPs

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 weeks ago

Technical Advisor | Al-Futtaim Automotive | Electric Mobility (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Support service advisors during customer intake for advanced diagnostic cases by confirming symptoms and clarifying technical concerns.
•Conduct road tests and observations with customers to accurately understand and replicate vehicle issues.
•Provide hands-on technical support to diagnostic technicians throughout the repair process to ensure accurate and efficient resolution.
•Review and support warranty repair processes, ensuring required reports and supporting documents are completed correctly.
•Ensure diagnostic tools and equipment are available, updated, calibrated, and maintained; coach technicians and follow HSSE/5S/SOPs to maintain a safe, compliant workshop environment.

Key Requirements

•Strong technical diagnostic capability within an automotive workshop environment.
•Ability to identify, replicate, and resolve complex vehicle faults accurately and efficiently.
•Good understanding of warranty repair processes, technical reporting, and principal standards.
•Hands-on experience using diagnostic tools and workshop equipment.
•Minimum 5 years of overall automotive dealership workshop experience, including 2+ years in a similar Technical Advisor role (or 3+ years as a Diagnostic Master Technician).

Experience:5+ yearsAutomotiveAutomotive dealershipAftersalesElectric vehiclesHybrid vehiclesEV/PHEVWarranty repair

Education:High School

Skills:CommunicationCustomer-focusedProblem-solvingAttention to detailCoaching

Licenses:UAE driving license

Certifications:IMI (EV/PHEV certification)

Languages:EnglishArabic

Tech Stack:EV/PHEVDiagnostic toolsWorkshop equipmentHSSE5SSOPs

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor