Cloud Support Engineer

Sutherland
Bogotá
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Troubleshooting","Analytical thinking","Teamwork","On-call"]

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FursaFursa
Sutherland
Sutherland
3 months ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

(to be generated from description)
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Monitor, maintain, and support cloud-hosted applications and production environments to ensure high availability and optimal performance.
  • •Perform operational activities including application health monitoring, service management, server maintenance, and environment support.
  • •Identify, troubleshoot, and resolve operational issues related to applications, infrastructure, data pipelines, integrations, batch processing, and network connectivity.
  • •Monitor server performance metrics including CPU utilization, memory consumption, databases, file systems, application services, and scheduled jobs.
  • •Review, prioritize, and resolve production incidents and support requests while maintaining service level agreements (SLAs).

Key Requirements

  • •Advanced English proficiency (B2 or Higher)
  • •2+ years of experience supporting production environments, cloud operations, application support, infrastructure support, or related technical roles.
  • •Experience supporting cloud-hosted environments and familiarity with public cloud platforms such as AWS, Azure, or GCP.
  • •Hands-on experience working with Unix/Linux environments, Windows servers, shell scripting, SSH, and application server management.
  • •Experience with relational databases such as SQL Server, Oracle, MySQL, or similar technologies.
Experience:2+ yearsInformation technologyCloud
Skills:CommunicationTroubleshootingAnalytical thinkingTeamworkOn-call
Languages:English
Tech Stack:AWSAzureGCPLinuxWindows ServerSQL ServerOracleMySQLSSHShell scripting

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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