Cloud Support Engineer
Sutherland
Bogotá
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Troubleshooting","Analytical thinking","Teamwork","On-call"](to be generated from description)
Sutherland
1 month ago
Cloud Support Engineer
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Canonical indexed version, validated from employer's careers page.
Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Job Summary
(to be generated from description)
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Key Responsibilities
- •Monitor, maintain, and support cloud-hosted applications and production environments to ensure high availability and optimal performance.
- •Perform operational activities including application health monitoring, service management, server maintenance, and environment support.
- •Identify, troubleshoot, and resolve operational issues related to applications, infrastructure, data pipelines, integrations, batch processing, and network connectivity.
- •Monitor server performance metrics including CPU utilization, memory consumption, databases, file systems, application services, and scheduled jobs.
- •Review, prioritize, and resolve production incidents and support requests while maintaining service level agreements (SLAs).
Key Requirements
- •Advanced English proficiency (B2 or Higher)
- •2+ years of experience supporting production environments, cloud operations, application support, infrastructure support, or related technical roles.
- •Experience supporting cloud-hosted environments and familiarity with public cloud platforms such as AWS, Azure, or GCP.
- •Hands-on experience working with Unix/Linux environments, Windows servers, shell scripting, SSH, and application server management.
- •Experience with relational databases such as SQL Server, Oracle, MySQL, or similar technologies.
Experience:2+ yearsInformation technologyCloud
Skills:CommunicationTroubleshootingAnalytical thinkingTeamworkOn-call
Languages:English
Tech Stack:AWSAzureGCPLinuxWindows ServerSQL ServerOracleMySQLSSHShell scripting
Company Brief
Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor: 3.5