Account Manager

Fiserv
Milwaukee, Omaha
Workplace: OnsiteFull timeUSD 78,000 - 124,800 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Client relationship management","Stakeholder communication","Issue resolution","Risk identification","Process improvement"]

Own day-to-day operational relationships for assigned clients, coordinating internal resources to resolve service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive issue resolution with clear owners, timelines, and outcomes. Partner with Relationship Managers to support client satisfaction and revenue growth opportunities, while communicating updates and helping recommend process improvements that enhance the client experience.

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Fiserv
Fiserv
11 hours ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own day-to-day operational relationships for assigned clients, coordinating internal resources to resolve service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive issue resolution with clear owners, timelines, and outcomes. Partner with Relationship Managers to support client satisfaction and revenue growth opportunities, while communicating updates and helping recommend process improvements that enhance the client experience.
Location: Milwaukee, Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational contact for assigned clients, coordinating internal resources to address service delivery questions, issues, and escalations.
  • •Manage client operational relationships by monitoring service performance, identifying risks, and driving issue resolution to completion.
  • •Partner with Relationship Managers to support client satisfaction, revenue growth opportunities, and positive client references.
  • •Translate client needs into actionable plans with clear owners, timelines, and expected outcomes.
  • •Support governance routines for complex accounts, including meeting preparation, follow-up documentation, and progress tracking.
Travel: Medium travel

Pay and Benefits

Salary: USD 78,000 - 124,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid HolidaysParental Leave

Key Requirements

  • •4+ years of experience in account management, client service, or relationship support in banking, financial technology, or financial services.
  • •Experience managing client escalations, service delivery issues, and resolution plans across internal teams.
  • •Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook) to produce client-ready updates, reports, and documentation.
  • •Experience communicating with client contacts and internal stakeholders through written updates, meetings, and issue-resolution discussions.
  • •Bachelor’s degree or higher in Finance, Business, or a related field (or equivalent education and experience).
Experience:4+ yearsFintechPaymentsBankingFinancial technologyFinancial services
Education:Bachelor's in Finance, Business, or a related field
Skills:Client relationship managementStakeholder communicationIssue resolutionRisk identificationProcess improvement
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn