Adobe Systems

6 days ago

Principal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a techno-functional trusted advisor for customers using Adobe Learning Manager, guiding learning strategy and ensuring successful adoption across the account lifecycle. Manage multiple client relationships, deliver demos and Strategic Business Reviews, and communicate complex technical and functional information clearly. Drive renewals, identify upsell and cross-sell opportunities, and provide product feedback to enhance LMS features and ongoing improvements.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide consulting services in learning design and learning technologies.
•Manage client relationships, assess customer maturity and satisfaction, and coordinate across customer stakeholders.
•Drive product adoption by helping customers implement and achieve outcomes while maximizing value.
•Handle renewals and expansion by engaging customers, ensuring contract renewals, and identifying upsell/cross-sell opportunities with the sales team.
•Deliver Strategic Business Reviews, training sessions, and product demos (including API offerings) and share best practices; gather feedback to the product development team.

Key Requirements

•12–15 years of experience in customer relationship, preferably with learning technologies, plus experience supporting sales/post-sales and solution consulting responsibilities.
•Ability to develop deep product and technical ecosystem knowledge, including API integration use cases.
•Deep understanding of the eLearning market and experience administering LMSs or managing L&D programs (bonus).
•Bachelor’s or master’s degree in business management, engineering, or a relevant field.
•Proven customer management experience (minimum 7–10 years) with strong leadership, empathy, and communication skills.

Experience:7-15 yearsLearning technologiesELearningLMSCustomer successRevenue growth

Education:Bachelor's

Skills:LeadershipCommunicationPresentationAnalytical thinkingNegotiation

Tech Stack:Adobe Learning ManagerLearning Management System (LMS)API integrationsLMS

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

6 days ago

Principal Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide consulting services in learning design and learning technologies.
•Manage client relationships, assess customer maturity and satisfaction, and coordinate across customer stakeholders.
•Drive product adoption by helping customers implement and achieve outcomes while maximizing value.
•Handle renewals and expansion by engaging customers, ensuring contract renewals, and identifying upsell/cross-sell opportunities with the sales team.
•Deliver Strategic Business Reviews, training sessions, and product demos (including API offerings) and share best practices; gather feedback to the product development team.

Key Requirements

•12–15 years of experience in customer relationship, preferably with learning technologies, plus experience supporting sales/post-sales and solution consulting responsibilities.
•Ability to develop deep product and technical ecosystem knowledge, including API integration use cases.
•Deep understanding of the eLearning market and experience administering LMSs or managing L&D programs (bonus).
•Bachelor’s or master’s degree in business management, engineering, or a relevant field.
•Proven customer management experience (minimum 7–10 years) with strong leadership, empathy, and communication skills.

Experience:7-15 yearsLearning technologiesELearningLMSCustomer successRevenue growth

Education:Bachelor's

Skills:LeadershipCommunicationPresentationAnalytical thinkingNegotiation

Tech Stack:Adobe Learning ManagerLearning Management System (LMS)API integrationsLMS

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor