HSBC

3 days ago

CCSS Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries for credit cards and everyday banking services via phone, email, and real-time communications. Discover customer needs and recommend suitable products and services to achieve expected outcomes. Provide clear, situation-appropriate solutions to resolve customer issues and deliver high-quality service, working within a collaborative team environment while supporting shift-based scheduling.

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Answer customer inquiries for credit cards and general banking services via phone, email, and real-time communications.
•Handle and process related customer needs such as personal online wealth management and payments.
•Identify customer needs and recommend suitable products and services.
•Propose reasonable solutions based on circumstances to resolve difficult issues and ensure customer satisfaction.
•Deliver high-quality customer service.

Key Requirements

•Have strong customer service awareness and willingness to work in customer service roles.
•Fluent Cantonese with clear thinking, strong communication and expression skills.
•Good teamwork spirit.
•Ability to communicate and read/write in English to a certain level; able to accept shift schedules.

Skills:Customer serviceCommunicationTeamwork

Languages:CantoneseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

CCSS Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Answer customer inquiries for credit cards and general banking services via phone, email, and real-time communications.
•Handle and process related customer needs such as personal online wealth management and payments.
•Identify customer needs and recommend suitable products and services.
•Propose reasonable solutions based on circumstances to resolve difficult issues and ensure customer satisfaction.
•Deliver high-quality customer service.

Key Requirements

•Have strong customer service awareness and willingness to work in customer service roles.
•Fluent Cantonese with clear thinking, strong communication and expression skills.
•Good teamwork spirit.
•Ability to communicate and read/write in English to a certain level; able to accept shift schedules.

Skills:Customer serviceCommunicationTeamwork

Languages:CantoneseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn