Senior AI Deployment Consultant

Intercom
San Francisco
Workplace: HybridFull timeUSD 148,500 - 177,400 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Relationship-building","Judgment","Decision-making","Risk management"]

Lead end-to-end deployments for Intercom’s largest customers, combining hands-on configuration of the Fin AI Customer Agent platform with world-class project execution. Own scope, schedule, budget, and discovery to translate complex requirements into technical and delivery plans. Coordinate integrations, data migrations, and security readiness while partnering with engineering, Sales, Customer Success, Product, and R&D to drive fast time-to-value and measurable adoption.

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FursaFursa
Intercom
Intercom
1 day ago

Senior AI Deployment Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end deployments for Intercom’s largest customers, combining hands-on configuration of the Fin AI Customer Agent platform with world-class project execution. Own scope, schedule, budget, and discovery to translate complex requirements into technical and delivery plans. Coordinate integrations, data migrations, and security readiness while partnering with engineering, Sales, Customer Success, Product, and R&D to drive fast time-to-value and measurable adoption.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end deployment programs for the largest customers, serving as primary point of contact.
  • •Lead projects for scope, schedule, and budget while keeping GTM partners updated on status.
  • •Run discovery sessions to understand requirements and translate them into actionable technical and project plans.
  • •Perform hands-on configuration of the Fin platform across automation, workflows, and analytics, coordinating technical readiness.
  • •Manage delivery with operational precision: risk logs, structured reporting, escalation paths, and documented decisions.

Pay and Benefits

Salary: USD 148,500 - 177,400 annually
Perks:RsusAnnual Bonus

Key Requirements

  • •5+ years in customer-facing implementation, deployment, or professional services roles, ideally in SaaS or AI.
  • •Delivered large, complex, multi-stakeholder projects on time and on budget with low escalation, using repeatable operating discipline.
  • •Hands-on ability to configure platforms and fluency with APIs, data flows, and integration patterns.
  • •Exceptional communication and relationship-building skills to influence both executives and technical stakeholders.
  • •Strong judgment under ambiguity with daily use of AI tooling to improve discovery, documentation, and delivery.
Experience:SaaSAI
Skills:CommunicationRelationship-buildingJudgmentDecision-makingRisk management
Languages:English
Tech Stack:AIAPIsAutomationWorkflowsAnalyticsData migrationsIntegrationsSecurity protocolsAI toolingIntercom HelpdeskZendeskSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn