Senior Ecommerce Account Manager - Native Mandarin

Spreetail
Texas
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-6 yearsEducation: bachelorsSkills: ["Stakeholder management","Leadership","Problem-solving","Communication","Presentation"]

Manage fulfillment and account health for China-based brands across multiple marketplaces, building smart fulfillment contract models and using market insights to unlock GMV. Own end-to-end performance tracking (on-time delivery, inventory accuracy, customer satisfaction, forecasting) and run weekly business reviews to close gaps. Lead brand communications, deliver projects with precision, and translate strategy for Mandarin-speaking stakeholders with full English fluency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Spreetail
Spreetail
1 day ago

Senior Ecommerce Account Manager - Native Mandarin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Manage fulfillment and account health for China-based brands across multiple marketplaces, building smart fulfillment contract models and using market insights to unlock GMV. Own end-to-end performance tracking (on-time delivery, inventory accuracy, customer satisfaction, forecasting) and run weekly business reviews to close gaps. Lead brand communications, deliver projects with precision, and translate strategy for Mandarin-speaking stakeholders with full English fluency.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build smart, competitive fulfillment contract models using market insights to unlock GMV potential.
  • •Own account health end to end by tracking on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales daily.
  • •Turn brand goals into a clear playbook and rally teams, peers, and brand leaders to execute strategy at every touchpoint.
  • •Lead brand communications and deliver projects with precision to provide a best-in-class brand experience.
  • •Drive brand reporting by leading calls, tracking open items, pushing follow-ups, and running weekly business reviews.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision

Key Requirements

  • •Bilingual native Mandarin speaker with full English fluency.
  • •5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, ideally including brands importing from China.
  • •Ability to thrive in fast-paced, high-stakes environments and engage stakeholders from C-level to support teams.
  • •Demonstrated independent and team leadership, creative problem-solving, and strong writing, phone, and presentation skills.
  • •Bachelor's degree in Business, Finance, Project Management, or Client Services.
Experience:5-6 yearsE-commerceClient management
Education:Bachelor's in Business, Finance, Project Management, or Client Services
Skills:Stakeholder managementLeadershipProblem-solvingCommunicationPresentation
Languages:MandarinEnglish

Company Brief

Spreetail
Operates as a technology-enabled e-commerce retailer and marketplace partner, sourcing, merchandising and fulfilling a wide range of consumer products across online channels while providing operations, logistics and marketing services to grow brands.
Industry: E-commerce
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Salt Lake City, United States
Founded: 2012
WebsiteLinkedIn