Customer Success Manager (Associate)

Cyble
Australia
Workplace: RemoteFull timeUSD 80,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Problem-solving","Customer obsession","Analytical mindset"]

Own the end-to-end customer success lifecycle for enterprise threat intelligence (TI) clients—driving onboarding, adoption, retention, and measurable value realization. Serve as a technical bridge to help customers operationalize Cyble’s TI capabilities, create tailored workflows and dashboards, and lead demos and enablement. Drive account growth through upsell/cross-sell, monitor health scores to prevent churn, and run QBRs with ROI and roadmap alignment.

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FursaFursa
Cyble
Cyble
2 days ago

Customer Success Manager (Associate)

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end customer success lifecycle for enterprise threat intelligence (TI) clients—driving onboarding, adoption, retention, and measurable value realization. Serve as a technical bridge to help customers operationalize Cyble’s TI capabilities, create tailored workflows and dashboards, and lead demos and enablement. Drive account growth through upsell/cross-sell, monitor health scores to prevent churn, and run QBRs with ROI and roadmap alignment.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as primary point of contact for enterprise TI customers, ensuring onboarding, adoption, and ongoing success.
  • •Monitor customer health scores and proactively engage at-risk accounts to prevent churn.
  • •Operationalize Cyble TI capabilities by identifying integration points and serving as a technical bridge across customer, product, and engineering.
  • •Create tailored use cases, workflows, and dashboards; conduct demos and feature enablement/training.
  • •Drive upsell/cross-sell and manage renewals end-to-end to achieve net revenue retention above 100%.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Key Requirements

  • •5+ years in Customer Success, Technical Account Management, or Solution Engineering in CTI/security SaaS.
  • •Strong CTI and cybersecurity knowledge (e.g., TTPs, IOCs, malware analysis, dark web, vulnerability intelligence).
  • •Experience managing at least 15 clients simultaneously across different geographies.
  • •Proven upselling/cross-selling track record in enterprise accounts.
  • •Experience with CRM/CS tools such as HubSpot, Gainsight, Salesforce, and JIRA.
Experience:3+ yearsCyber threat intelligenceSecurity SaaS
Skills:CommunicationPresentationProblem-solvingCustomer obsessionAnalytical mindset
Tech Stack:HubSpotGainsightSalesforceJIRACRMCS toolsDashboards

Company Brief

Cyble
Provides cyber threat intelligence, dark web monitoring, and digital risk protection services to help organizations detect, investigate, and remediate cyber threats, data leaks, and fraud across surface, deep, and dark web sources.
Industry: Cybersecurity
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