Technical Manager

Davies
United Kingdom
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceSkills: ["Leadership","Communication","Strategic thinking","Stakeholder management","Change management"]

Lead quality and technical delivery across the Credit Hire teams (Litigation and Pre-Litigation), ensuring frameworks, processes, and audit functions effectively mitigate risk and meet client SLAs. Collaborate with Technical Directors, Growth/Sales, and Operations to set and track KPIs, drive performance improvements, and support bids. Manage a team of Technical Supervisors/Leads, oversee training and development, and translate emerging case law into updated policies and strategies.

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Davies
Davies
1 day ago

Technical Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead quality and technical delivery across the Credit Hire teams (Litigation and Pre-Litigation), ensuring frameworks, processes, and audit functions effectively mitigate risk and meet client SLAs. Collaborate with Technical Directors, Growth/Sales, and Operations to set and track KPIs, drive performance improvements, and support bids. Manage a team of Technical Supervisors/Leads, oversee training and development, and translate emerging case law into updated policies and strategies.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Own the quality of work produced in Credit Hire, driving results, performance, and client care.
  • •Align and manage quality and risk approaches with Volume Legal teams, ensuring technical frameworks and processes deliver value.
  • •Develop and report against KPIs, monitor performance and trends, and coordinate actions to improve outcomes and reduce costs from errors/complaints.
  • •Design supervisory and case handling models (spans of control, caseloads, review and auditing requirements) and influence supervisors to drive continuous improvement.
  • •Manage Technical Supervisors and Technical Leads, oversee audit and pre-client audit processes, and lead ongoing training and development across Credit Hire.

Pay and Benefits

Perks:Health InsurancePensionPaid LeaveGym Membership

Key Requirements

  • •Solicitor or Legal Executive qualification.
  • •Proven track record handling credit hire litigation files with a focus on results and client care.
  • •Financial authority of at least £100k.
  • •Over 5 years’ experience handling claims including litigation (pre-litigation experience preferable).
  • •Leadership experience in a team leader/supervisor role, including experience as a Technical Manager/Lead.
Skills:LeadershipCommunicationStrategic thinkingStakeholder managementChange management

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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