Regional Traffic Operations Center (TOC) Operations Manager

WSP
Richmond, Virginia
Workplace: OnsiteFull timeUSD 150,000 - 220,000 annuallyFunction: Business OperationsExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Decision-making","Written communication","Verbal communication","Conflict resolution"]

Lead the day-to-day operations of a Virginia Department of Transportation (VDOT) regional Traffic Operations Center (TOC), ensuring 24/7/365 coverage for incident management, traveler information, weather operations, arterial management, and ITS monitoring. Manage and support TOC supervisors and operations staff, develop Annual Work Plans, track KPIs, oversee compliance with VDOT SOPs and contract requirements, coordinate emergency/special event operations, and drive continuous improvement, reporting, and corrective actions.

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FursaFursa
WSP
WSP
4 days ago

Regional Traffic Operations Center (TOC) Operations Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a Virginia Department of Transportation (VDOT) regional Traffic Operations Center (TOC), ensuring 24/7/365 coverage for incident management, traveler information, weather operations, arterial management, and ITS monitoring. Manage and support TOC supervisors and operations staff, develop Annual Work Plans, track KPIs, oversee compliance with VDOT SOPs and contract requirements, coordinate emergency/special event operations, and drive continuous improvement, reporting, and corrective actions.
Location: Richmond, Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the daily operation of a regional TOC and ensure continuous 24/7/365 operational coverage.
  • •Lead TOC supervisors, lead operators, operators, analysts, and support staff; oversee staffing, scheduling, recruiting, development, and performance evaluations.
  • •Develop and maintain Annual Work Plans (AWPs) and monitor contractual Key Performance Indicators (KPIs).
  • •Ensure compliance with VDOT policies and SOPs, staffing requirements, operational objectives, and execute corrective action plans when deficiencies occur.
  • •Coordinate special events, emergency operations, weather events, and incident response; coordinate with VDOT regional traffic operations staff and lead monthly operational reviews and performance reporting.
Travel: Low travel

Pay and Benefits

Salary: USD 150,000 - 220,000 annually
Perks:Health InsuranceDentalVisionRetirement SavingsPaid LeavePaid Parental

Key Requirements

  • •Bachelor’s degree in transportation, engineering, emergency management, public administration, business administration, information systems, or a related field.
  • •12+ years of progressively responsible transportation operations experience.
  • •Five or more years supervising a 24/7 operations center.
  • •Experience managing transportation operations/traffic management centers and leading supervisors and operations personnel.
  • •Experience preparing executive reports and operational metrics, including staffing, scheduling, budgeting, and performance management.
Experience:12+ yearsTransportationTraffic operationsEmergency management
Education:Bachelor's in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems (or related)
Skills:LeadershipDecision-makingWritten communicationVerbal communicationConflict resolution
Certifications:FHWA SHRP2TIM training
Tech Stack:ATMSITSFHWA SHRP2TIMNIMSICS 100ICS 200ICS 700ICS 800

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn