Prepaid CSR Manager

U.S. Bancorp
Georgia, Ohio, Wisconsin, Oregon, Tennessee, Missouri, North Carolina, Minnesota, North Dakota, Arizona
Workplace: RemoteFull timeUSD 66,640 - 78,400 annuallyFunction: Communications, PR & CommunityExperience: 3-5 yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Leadership","Verbal communication","Written communication"]

Manage customer service staff handling prepaid customer inquiries, investigating requests, answering questions, and resolving problems while maintaining high service quality. Coach contact-center personnel, partner with site leadership and managers to deliver departmental goals, and ensure compliance with internal policies and procedures. Develop and refine operating policies, procedures, training materials, and performance monitoring to improve quality, productivity, and efficient operations for both phone and written communications.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Prepaid CSR Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage customer service staff handling prepaid customer inquiries, investigating requests, answering questions, and resolving problems while maintaining high service quality. Coach contact-center personnel, partner with site leadership and managers to deliver departmental goals, and ensure compliance with internal policies and procedures. Develop and refine operating policies, procedures, training materials, and performance monitoring to improve quality, productivity, and efficient operations for both phone and written communications.
Location: Georgia, Ohio, Wisconsin, Oregon, Tennessee, Missouri, North Carolina, Minnesota, North Dakota, Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Manage customer service staff handling customer inquiries, investigating requests, and resolving problems.
  • •Maintain high-quality customer service and ensure current product and service knowledge.
  • •Develop processes/tools and operating policies to improve service quality and productivity.
  • •Coach contact center personnel and provide leadership by communicating and carrying out departmental goals and vision.
  • •Implement and monitor tracking and performance monitoring mechanisms; manage staffing and volume to meet standards and exceed quality targets.

Pay and Benefits

Salary: USD 66,640 - 78,400 annually
Perks:Health InsuranceDentalVisionLife InsuranceLong-term DisabilityParental Leave401kRetirementPaid LeavePaid HolidaysAdoption Assistance

Key Requirements

  • •Bachelor’s degree, or equivalent work experience.
  • •3 to 5 years of relevant experience.
  • •Strong customer service and problem-solving skills.
  • •Effective leadership skills to coach and guide contact center personnel.
  • •Advanced knowledge of operational functions, systems, policies, and procedures for the assigned area.
Experience:3-5 years
Education:Bachelor's
Skills:Customer serviceProblem-solvingLeadershipVerbal communicationWritten communication

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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