Dimension Data

2 weeks ago

Security Remote Field Service Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide remote technical support for clients by investigating and resolving security-related incidents and problems, ensuring zero missed SLA conditions. Maintain support processes, use service assurance tools to diagnose issues, monitor service delivery against SLAs, document and close incidents, and keep configuration items accurate and secure. Coordinate with stakeholders to expedite diagnosis, implement remedies, and update ticketing tools and knowledge articles as needed.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide professional remote technical support by identifying, diagnosing, and resolving incidents and problems.
•Maintain incident and request handling processes, including documentation and closure per agreed procedures.
•Monitor service delivery against SLAs, analyze service records, and initiate or report actions to maintain/improve service levels.
•Maintain secure and accurate configuration items (CIs), tracking and correcting CI-related information using tools and processes.
•Escalate unresolved incidents and follow up until resolution; provide service recovery and coordinate repairs across stakeholders.

Key Requirements

•Maintain the support process and handle support requests according to procedures.
•Diagnose and troubleshoot technical incidents and problems in supported security technologies.
•Provide remote technical support and perform monitoring and maintenance tasks aligned to service procedures and SLAs.
•Use service assurance tools/software to investigate issues, collect performance statistics, and create reports.
•Maintain accurate configuration items (CIs) and ensure secure protection of assets from unauthorized change.

Skills:Customer service orientationProactive thinkingSelf-organizationAttention to detailCommunication

Certifications:CiscoJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScalerCCNPJNCIPACCPPCNSPCCSP

Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxy

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Security Remote Field Service Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide professional remote technical support by identifying, diagnosing, and resolving incidents and problems.
•Maintain incident and request handling processes, including documentation and closure per agreed procedures.
•Monitor service delivery against SLAs, analyze service records, and initiate or report actions to maintain/improve service levels.
•Maintain secure and accurate configuration items (CIs), tracking and correcting CI-related information using tools and processes.
•Escalate unresolved incidents and follow up until resolution; provide service recovery and coordinate repairs across stakeholders.

Key Requirements

•Maintain the support process and handle support requests according to procedures.
•Diagnose and troubleshoot technical incidents and problems in supported security technologies.
•Provide remote technical support and perform monitoring and maintenance tasks aligned to service procedures and SLAs.
•Use service assurance tools/software to investigate issues, collect performance statistics, and create reports.
•Maintain accurate configuration items (CIs) and ensure secure protection of assets from unauthorized change.

Skills:Customer service orientationProactive thinkingSelf-organizationAttention to detailCommunication

Certifications:CiscoJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScalerCCNPJNCIPACCPPCNSPCCSP

Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxy

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn