AI Success Manager, Central

Glean
United States
Workplace: RemoteFull timeUSD 120,000 - 170,000 annuallyFunction: Transportation & Fleet OperationsExperience: 3+ yearsSkills: ["Communication","Problem-solving","Leadership","Team coordination","Stakeholder management"]

Delivery Excellence Manager leads end-to-end SaaS deployment programs for enterprise customers, orchestrating customer implementations from kickoff to renewal. You’ll manage joint success plans, cross-functional delivery, and risk resolution, while guiding technical setup (SSO/connectors) and ensuring measurable business value with a focus on adoption and customer outcomes.

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FursaFursa
Glean
Glean
6 months ago

AI Success Manager, Central

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Delivery Excellence Manager leads end-to-end SaaS deployment programs for enterprise customers, orchestrating customer implementations from kickoff to renewal. You’ll manage joint success plans, cross-functional delivery, and risk resolution, while guiding technical setup (SSO/connectors) and ensuring measurable business value with a focus on adoption and customer outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timeline, and services budget.
  • •Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
  • •Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • •Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
  • •Monitor and report on deployment progress, customer adoption, and satisfaction metrics.

Pay and Benefits

Salary: USD 120,000 - 170,000 annually
Perks:Health InsuranceVisionDental401kHome Office

Key Requirements

  • •3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
  • •Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • •Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
  • •Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
  • •Strong organizational, project management, and communication abilities.
Experience:3+ yearsSaaSEnterprise software
Skills:CommunicationProblem-solvingLeadershipTeam coordinationStakeholder management
Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader
Languages:English
Tech Stack:AWSAzureGoogle CloudSSOConnectorsAgileDevOps

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn