Technical Support Representative-2

Global Payments
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Accountability","Continuous learning"]

Support merchants by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and maintaining uninterrupted business operations. Provide clear, high-quality troubleshooting and communication to drive client confidence and loyalty. Identify root causes using available tools and documentation, keep accurate support records, and share knowledge to continuously improve processes and service quality for a fast-paced merchant technical support team.

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FursaFursa
Global Payments
Global Payments
1 month ago

Technical Support Representative-2

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Support merchants by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and maintaining uninterrupted business operations. Provide clear, high-quality troubleshooting and communication to drive client confidence and loyalty. Identify root causes using available tools and documentation, keep accurate support records, and share knowledge to continuously improve processes and service quality for a fast-paced merchant technical support team.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve technical payment and point-of-sale (POS) issues to minimize disruption and keep merchants operating uninterrupted.
  • •Provide expert problem-solving and clear communication to build client confidence and loyalty.
  • •Use tools, documentation, and research capabilities to identify root causes and implement effective solutions faster.
  • •Maintain accurate support records and insights to improve service quality and visibility.
  • •Share knowledge and identify emerging trends to support continuous improvement across the team.

Key Requirements

  • •Experience providing technical support or customer service in a fast-paced environment with positive customer outcomes.
  • •Investigate and resolve routine to moderately complex technical challenges using sound judgment.
  • •Communicate technical concepts clearly to clients with varying technical expertise.
  • •Use computer systems, business applications, and support tools to manage inquiries and document resolutions.
  • •Demonstrate accountability, continuous learning, and the ability to deliver high-quality results with minimal supervision.
Skills:CommunicationProblem-solvingAccountabilityContinuous learning

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn