Global Payments

3 days ago

Technical Support Representative-2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Support merchants by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and maintaining uninterrupted business operations. Provide clear, high-quality troubleshooting and communication to drive client confidence and loyalty. Identify root causes using available tools and documentation, keep accurate support records, and share knowledge to continuously improve processes and service quality for a fast-paced merchant technical support team.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve technical payment and point-of-sale (POS) issues to minimize disruption and keep merchants operating uninterrupted.
•Provide expert problem-solving and clear communication to build client confidence and loyalty.
•Use tools, documentation, and research capabilities to identify root causes and implement effective solutions faster.
•Maintain accurate support records and insights to improve service quality and visibility.
•Share knowledge and identify emerging trends to support continuous improvement across the team.

Key Requirements

•Experience providing technical support or customer service in a fast-paced environment with positive customer outcomes.
•Investigate and resolve routine to moderately complex technical challenges using sound judgment.
•Communicate technical concepts clearly to clients with varying technical expertise.
•Use computer systems, business applications, and support tools to manage inquiries and document resolutions.
•Demonstrate accountability, continuous learning, and the ability to deliver high-quality results with minimal supervision.

Skills:CommunicationProblem-solvingAccountabilityContinuous learning

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

3 days ago

Technical Support Representative-2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve technical payment and point-of-sale (POS) issues to minimize disruption and keep merchants operating uninterrupted.
•Provide expert problem-solving and clear communication to build client confidence and loyalty.
•Use tools, documentation, and research capabilities to identify root causes and implement effective solutions faster.
•Maintain accurate support records and insights to improve service quality and visibility.
•Share knowledge and identify emerging trends to support continuous improvement across the team.

Key Requirements

•Experience providing technical support or customer service in a fast-paced environment with positive customer outcomes.
•Investigate and resolve routine to moderately complex technical challenges using sound judgment.
•Communicate technical concepts clearly to clients with varying technical expertise.
•Use computer systems, business applications, and support tools to manage inquiries and document resolutions.
•Demonstrate accountability, continuous learning, and the ability to deliver high-quality results with minimal supervision.

Skills:CommunicationProblem-solvingAccountabilityContinuous learning

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn