NTT

4 days ago

OCM Lead

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead organizational change management for the successful implementation of PRE support, owning the end-to-end OCM strategy from planning through sustained adoption. Partner with executive sponsors, project leadership, and business units to assess organizational impact, analyze readiness and stakeholder sentiment, and develop adoption actions. Drive transparent communications, training, and coaching, monitor change effectiveness with metrics, and mitigate resistance to ensure process, systems, and organizational changes are embraced.

Location: San Juan

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Develop and execute an integrated Organizational Change Management strategy to support adoption of reengineered processes, systems, and organizational structures.
•Advise executive sponsors and stakeholders on change risks, adoption strategies, and stakeholder engagement.
•Identify client issues, assess organizational impacts, and generate hypotheses to develop practical solutions for risks and barriers.
•Design and lead communication, training, and knowledge transfer strategies to enable end-user readiness and sustained adoption.
•Monitor readiness and adoption using metrics, address resistance, and support sustainment plans through coaching and leadership engagement.

Key Requirements

•Lead organizational change initiatives for large-scale, complex projects (6+ years).
•Use change management frameworks and best practices (3+ years), such as ADKAR, Kotter, or Lewin.
•Experience with Medicaid eligibility processes, including policy, determinations, and enrollment (3+ years).
•Conduct change impact assessments, stakeholder analysis, readiness assessments, and define success metrics (3+ years).
•Fluency in Puerto Rican Spanish, with the ability to read, write, and communicate clearly and accurately.

Experience:6+ yearsOrganizational change managementMedicaid

Education:Bachelor's

Skills:Stakeholder engagementInfluencingOrganizational/time managementCommunicationResistance management

Languages:Puerto Rican Spanish

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT