Customer Service Executive

Manage the Order-to-Delivery (OTD) process for a cluster of countries, ensuring retailers receive service level agreements and KPIs are met. Coordinate end-to-end order management activities—including scheduling, allocation, release, outbound operations, returns, and defective product handling—while partnering with a third-party logistics provider to drive on-time delivery. Act as a key link between customers, sales, and operations to resolve issues, support replenishment opportunities, and contribute to product launches.