Philips

1 week ago

Services BPE - Customer Service Intellectual Property

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Define and standardize CSIP (Customer Service Intellectual Property) policies, controls, and lifecycle processes to create compliant, reusable service knowledge assets. Drive QMS-aligned implementation for auditability and regulatory readiness, set up governance structures, and embed EU Data Act requirements into operational controls. Partner with Service, Q&R, Legal, IT, and Operations to mitigate risk, support litigation/regulatory activities, and continuously improve compliance KPIs.

Location: Netherlands

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Define and standardize CSIP policies, controls, and lifecycle processes for consistent interpretation across BUs and regions.
•Ensure compliance with EU Data Act and other applicable regulatory frameworks by embedding requirements into operational processes.
•Drive QMS-aligned CSIP control implementation with auditability, traceability, and regulatory readiness.
•Set up and lead CSIP governance structures (e.g., DRGs, CoPs) for decision-making, escalation, and alignment.
•Collaborate with Service, Q&R, Legal, IT, and Operations to support compliant execution and risk mitigation.

Pay and Benefits

Salary: EUR 78,187 - 130,312 annually

Perks:Hybrid WorkingPaid Time-offLearning Budget

Key Requirements

•7+ years of experience in CSIP, compliance, or service process governance within regulated environments.
•Strong expertise in regulatory frameworks (including EU Data Act), QMS, and audit/compliance processes.
•Proven ability to standardize and govern complex cross-functional processes at scale.
•Ability to manage and mitigate compliance risks, including legal and regulatory exposure.
•Strong stakeholder alignment skills across Legal, Q&R, Service, and Operations.

Experience:7+ yearsRegulated environmentsComplianceService process governance

Skills:Stakeholder alignmentCommunicationChange management

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

1 week ago

Services BPE - Customer Service Intellectual Property

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Netherlands

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Define and standardize CSIP policies, controls, and lifecycle processes for consistent interpretation across BUs and regions.
•Ensure compliance with EU Data Act and other applicable regulatory frameworks by embedding requirements into operational processes.
•Drive QMS-aligned CSIP control implementation with auditability, traceability, and regulatory readiness.
•Set up and lead CSIP governance structures (e.g., DRGs, CoPs) for decision-making, escalation, and alignment.
•Collaborate with Service, Q&R, Legal, IT, and Operations to support compliant execution and risk mitigation.

Pay and Benefits

Salary: EUR 78,187 - 130,312 annually

Perks:Hybrid WorkingPaid Time-offLearning Budget

Key Requirements

•7+ years of experience in CSIP, compliance, or service process governance within regulated environments.
•Strong expertise in regulatory frameworks (including EU Data Act), QMS, and audit/compliance processes.
•Proven ability to standardize and govern complex cross-functional processes at scale.
•Ability to manage and mitigate compliance risks, including legal and regulatory exposure.
•Strong stakeholder alignment skills across Legal, Q&R, Service, and Operations.

Experience:7+ yearsRegulated environmentsComplianceService process governance

Skills:Stakeholder alignmentCommunicationChange management

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn