Partner Success Manager III

Xometry
United States
Workplace: RemoteFull timeUSD 76,000 - 99,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Organizational skills","Analytical thinking","Collaboration","Verbal and written communication"]

Own partner success for manufacturing customers by expediting tasks across the order/job lifecycle and serving as the primary point of contact for the partner community. Maintain queue awareness, run weekly portfolio reviews, and assess partner fitness and production plans to manage risks. Resolve production blockers as a technical subject matter expert, including RMA projects and financial reclamations, while collaborating with Operations and PD&T teams to uphold quality and safety requirements.

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FursaFursa
Xometry
Xometry
2 days ago

Partner Success Manager III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own partner success for manufacturing customers by expediting tasks across the order/job lifecycle and serving as the primary point of contact for the partner community. Maintain queue awareness, run weekly portfolio reviews, and assess partner fitness and production plans to manage risks. Resolve production blockers as a technical subject matter expert, including RMA projects and financial reclamations, while collaborating with Operations and PD&T teams to uphold quality and safety requirements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for the partner community and build trust through proactive project-status communication.
  • •Orchestrate production by maintaining queue awareness to prioritize work and mitigate delays.
  • •Conduct weekly portfolio reviews to track progress, assess risk for high-risk jobs, and escalate significant risks as needed.
  • •Act as a technical subject matter expert to resolve production blockers using deep knowledge of manufacturing technologies.
  • •Manage RMA projects and negotiate financial reclamations related to non-conformance or late deliveries, while collaborating cross-functionally to maintain quality and safety adherence.

Pay and Benefits

Salary: USD 76,000 - 99,000 annually
Perks:401kHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree in Supply Chain, Engineering, Business Administration, or related field (or equivalent experience).
  • •4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations.
  • •Proven ability to manage an identified customer group and meet schedule commitments through expectation management.
  • •Knowledge of manufacturing processes, timelines, and documentation.
  • •Proficiency with ERP tools and communication software; experience with quality management systems such as ISO 9001.
Experience:4+ yearsManufacturingSupply chainCustomer service
Education:Bachelor's
Skills:Interpersonal skillsOrganizational skillsAnalytical thinkingCollaborationVerbal and written communication
Languages:English
Tech Stack:ERPCommunication softwareGoogle SheetsISO 9001RMA

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
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