Customer Service Delivery Advocate

Carvana
Oregon
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-facing","Attention to detail","Safety focus","Self-motivated","Reliable driving"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while ensuring safe operation, clean records, and accurate vehicle inspections. Complete customer paperwork and add detailed notes in the customer tracking system. This role is customer-facing and includes loading/unloading vehicles and maintaining CMV qualification standards, supported by training, flexible shifts, and performance-based pay growth.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while ensuring safe operation, clean records, and accurate vehicle inspections. Complete customer paperwork and add detailed notes in the customer tracking system. This role is customer-facing and includes loading/unloading vehicles and maintaining CMV qualification standards, supported by training, flexible shifts, and performance-based pay growth.
Location: Oregon
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers, with training provided.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles in indoor/outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Requires grasping/carrying/lifting/pushing/pulling up to 50 lbs, and frequent driving with excellent visual acuity and manual dexterity.
Experience:2+ years
Skills:Customer-facingAttention to detailSafety focusSelf-motivatedReliable driving
Licenses:Valid driver’s licenseNotary (within first 90 days)Chauffeur’s license (Illinois, Michigan, Louisiana, Missouri; within first two weeks)Vehicle Verifier license (California; within first 90 days)DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn