NTT

5 days ago

Customer Care Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers, delivering exceptional service by assessing needs, answering questions, and resolving inquiries and complaints in an accurate, informed, and responsible way. Handle complex and sensitive issues using provided resources, maintain customer-care documentation and call history, and stay current on program and product updates through continuous learning while adhering to confidentiality and service guidelines.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver first-class customer service by assessing and responding to customer needs and recommending appropriate solutions.
•Respond to inquiries and complaints and fulfill customer requests with due attention to care and professionalism.
•Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
•Complete interaction documentation and update call history or messages for required third parties to support fulfillment.
•Stay current on program and product information through continuous learning while maintaining strict confidentiality.

Key Requirements

•Passion for customer satisfaction with prior customer service experience (an asset).
•Strong English skills and ability to communicate effectively in an interactive customer service environment.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced PC knowledge and familiarity with system navigation.
•Ability to resolve complex, often sensitive customer complaints/inquiries professionally, while working all required shifts.

Skills:CommunicationEmpathyConfidentialityProblem-solvingAdaptability

Languages:English

Tech Stack:PCsSystem navigation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT