Senior Implementation Manager

Front
San Francisco, California
Workplace: HybridFull timeUSD 100,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Consultative","Systems-thinking","Project leadership","Executive communication","Change management"]

Lead complex, multi-workstream customer implementations end-to-end—from discovery and solution design through launch, adoption, and value realization. Serve as the primary implementation partner and senior advisor, translating business goals into scalable Front workflows while navigating technical dependencies across integrations, permissions, data flows, automations, migrations, APIs, and webhooks. Drive project operating models, change management, cutover, adoption, stakeholder cadences, and measurable outcomes, improving playbooks and delivery methodology over time.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Front
Front
2 days ago

Senior Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead complex, multi-workstream customer implementations end-to-end—from discovery and solution design through launch, adoption, and value realization. Serve as the primary implementation partner and senior advisor, translating business goals into scalable Front workflows while navigating technical dependencies across integrations, permissions, data flows, automations, migrations, APIs, and webhooks. Drive project operating models, change management, cutover, adoption, stakeholder cadences, and measurable outcomes, improving playbooks and delivery methodology over time.
Location: San Francisco, California
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own complex, multi-workstream implementation engagements from discovery and solution design through launch, adoption, and value realization.
  • •Advise customer leaders on future-state workflows, operating models, governance, and change.
  • •Build and drive project plans, decision frameworks, stakeholder cadences, risk registers, and executive updates across concurrent engagements.
  • •Lead discovery workshops to uncover business goals, process gaps, technical constraints, change risks, and measurable success criteria.
  • •Guide solution design and change management across permissions, integrations, data flows, automations, migrations, APIs, webhooks, and adoption of new capabilities.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityPaid ParentalWellness Stipend

Key Requirements

  • •5+ years leading customer-facing SaaS implementations, professional services engagements, technical programs, or similarly complex transformation work.
  • •Independently own complex implementations from discovery through sustained adoption across multiple stakeholders, workstreams, and technical dependencies.
  • •Strong consultative and systems-thinking skills to diagnose underlying business problems and recommend practical future-state solutions.
  • •Excellent project leadership across scope, timeline, governance, risk, executive communication, and multiple concurrent priorities.
  • •Demonstrated change-management experience, including stakeholder mapping, resistance management, enablement, cutover, and reinforcement after launch.
Experience:5+ yearsB2BSaaSCustomer-facingProfessional servicesTransformations
Skills:ConsultativeSystems-thinkingProject leadershipExecutive communicationChange management
Tech Stack:APIsWebhooksIntegrationsAutomationsMigrationsData flowsPermissionsCutoverAI-powered capabilities

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor