Staff Design Operations Program Manager

Own and execute Design Ops strategy for Mercury’s design organization, including an AI-first operating model, scalable systems, and lightweight operating processes. Set and run design culture and quality rituals, define onboarding and enablement for new designers, and build external presence to support hiring and brand. Lead cross-functional programs across Product Ops, Research Ops, and Eng Ops, establish success metrics, and partner with design leadership and exec stakeholders to resolve ambiguity from concept to delivery.