Senior Performance Support Specialist

Unit4
London
Workplace: RemoteFull timeGBP 41,399 - 49,258Function: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Ability to work under pressure","Teamwork"]

Deliver proactive performance and technical support for Unit4 Financials by Coda before and after go-live. Troubleshoot performance issues across new implementations and BAU, using database tuning skills (SQL, indexes, views, replication) and monitoring/detection to remediate problems early. Collaborate within the U4F by Coda team alongside a Senior Performance & Optimisation Consultant and Database Administrator, ensuring compliance with information security policies.

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FursaFursa
Unit4
Unit4
2 days ago

Senior Performance Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Deliver proactive performance and technical support for Unit4 Financials by Coda before and after go-live. Troubleshoot performance issues across new implementations and BAU, using database tuning skills (SQL, indexes, views, replication) and monitoring/detection to remediate problems early. Collaborate within the U4F by Coda team alongside a Senior Performance & Optimisation Consultant and Database Administrator, ensuring compliance with information security policies.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Performance tuning of Unit4 Financials by Coda before and after go-live.
  • •Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU), covering technical and application aspects.
  • •Develop enhanced proactive monitoring, detection, and remediation of performance issues.
  • •Create continuous performance tuning processes to maintain optimal performance levels.
  • •Comply with the company’s information security requirements and business procedures/policies.
Travel: Low travel

Pay and Benefits

Salary: GBP 41,399 - 49,258
Perks:Remote WorkPaid Leave

Key Requirements

  • •Good working knowledge of the Unit4 Financials by Coda application.
  • •5+ years in customer success and performance optimisation.
  • •Hands-on use of AI productivity tools such as Microsoft Copilot.
  • •Ability to perform database tuning using SQL queries, indexes, statistics, and database views.
  • •Understanding of database replication, web services/extension kit flows, and Java-based applications and containers (JBOSS, Wildfly).
Experience:5+ years
Skills:CommunicationInterpersonal skillsProblem-solvingAbility to work under pressureTeamwork
Languages:English (UK)
Tech Stack:Unit4 Financials by CodaMicrosoft CopilotAISQLIndexesStatisticsDatabase viewsDatabase replicationWeb servicesExtension kit flowsJavaJBOSSWildflySaaSAzure infrastructureTCP/IPNetworking conceptsMonitoring

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor