Service Coordinator (Dandenong South, VIC, AU, 3175)

Ingersoll Rand
Australia
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Verbal communication","Written communication","Organizational skills","Analytical skills","Multi-tasking"]

Coordinate customer care activities to support timely product and service provision for the Customer Care Centre. Handle clerical and operational tasks such as initiating AirCover service requests, raising system requirements, allocating jobs, and maintaining credit/COD requirements. Serve as a first point of contact for service customers, support the Regional Service Manager, run service reports, and ensure high-quality customer relationships. Perform ISO 9001 quality and HSE responsibilities.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
13 hours ago

Service Coordinator (Dandenong South, VIC, AU, 3175)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Coordinate customer care activities to support timely product and service provision for the Customer Care Centre. Handle clerical and operational tasks such as initiating AirCover service requests, raising system requirements, allocating jobs, and maintaining credit/COD requirements. Serve as a first point of contact for service customers, support the Regional Service Manager, run service reports, and ensure high-quality customer relationships. Perform ISO 9001 quality and HSE responsibilities.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Liaise with customers to facilitate timely and efficient product and service provision.
  • •Initiate and manage AirCover service due requirements, including raising system requirements and allocating jobs.
  • •Provide first point of contact support for service customers, including phone inquiries and back-up support in the absence of the Regional Service Coordinator.
  • •Maintain communication and liaison with Regional Service Managers regarding customer service complaints; run service reports as needed.
  • •Support ISO 9001 objectives and follow Health, Safety & Environment procedures, including safety risk assessments and audits.

Key Requirements

  • •Year 12 Senior Secondary Certificate of Education.
  • •Must be proficient in Microsoft Office applications.
  • •Demonstrated PC skills including SAP, Lotus Notes, Excel, Word, and databases.
  • •Ability to meet deadlines, organise priorities, and work with minimal support.
  • •Experience in a Customer Care Centre is preferred; experience in accounting and Microsoft Outlook and SAP is preferred.
Education:High School
Skills:Verbal communicationWritten communicationOrganizational skillsAnalytical skillsMulti-tasking
Tech Stack:SAPLotus NotesExcelWordDatabasesMicrosoft OfficeMicrosoft Outlook

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn