WSP

1 month ago

IT On-Site Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

IT On-Site Support Technician provides on-site IT support across Chicago-area offices, resolving incidents, coordinating with servers, network and security teams, and deploying IT hardware while building strong relationships with office managers and ensuring CMDB accuracy.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
•If necessary, transfer requests and incidents to a more specialized level of support.
•Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
•Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
•Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.

Pay and Benefits

Salary: USD 57,800 - 89,400 annually

Perks:Health InsuranceDentalVisionRetirement SavingsPaid LeavePaid Parental

Key Requirements

•2 to 5 years of experience as a level 2 support technician.
•Degree or certificate in computer science or other computer-related discipline.
•A+, Network+ or Help Desk Institute certification.
•Proficiency in Microsoft Office 365 and common office tools/software.
•Knowledge of ServiceNow and ITIL processes.

Experience:2-5 yearsIT supportIT services

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamwork

Certifications:A+Network+ITIL

Languages:English

Tech Stack:Microsoft Office 365ServiceNowITILCMDBWiFiPrintersCablingNetworking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WSP

Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1959

Website LinkedIn

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WSP