Sr. Customer Success Manager

Okta
Boston, New Jersey, New York
Workplace: RemoteFull timeUSD 151,000 - 207,900 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship management","Emotional intelligence","Presentation","Communication","Cross-functional collaboration"]

Drive enterprise customer retention and expansion for Okta’s Enterprise Sector by building executive relationships and delivering measurable customer value. Own proactive success plans and Strategic Business Reviews with clear KPIs and timelines, lead coordinated cross-functional escalations, and translate complex technical concepts into business outcomes. Gather customer feedback to drive continuous improvement and guide adoption of Okta’s new products and agentic capabilities, while managing renewal risk and growth opportunities.

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Okta
Okta
4 days ago

Sr. Customer Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive enterprise customer retention and expansion for Okta’s Enterprise Sector by building executive relationships and delivering measurable customer value. Own proactive success plans and Strategic Business Reviews with clear KPIs and timelines, lead coordinated cross-functional escalations, and translate complex technical concepts into business outcomes. Gather customer feedback to drive continuous improvement and guide adoption of Okta’s new products and agentic capabilities, while managing renewal risk and growth opportunities.
Location: Boston, New Jersey, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver customer value by developing and nurturing customer and C-level relationships to understand goals and ensure retention, happiness, and ROI.
  • •Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
  • •Win as a team by championing customers internally and mobilizing cross-functional partners to resolve escalations and coordinate success motions.
  • •Represent the customer voice by gathering and surfacing feedback to drive continuous improvement.
  • •Identify renewal risk, remediate with internal teams to ensure successful renewals, and spot expansion opportunities.
Travel: High travel

Pay and Benefits

Salary: USD 151,000 - 207,900 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEquityFlexible Spending

Key Requirements

  • •5+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably with a SaaS-based technical enterprise product).
  • •A proven track record delivering and scaling an exceptional customer experience while consistently raising your bar.
  • •Strong emotional intelligence with elite relationship management and executive stakeholder development.
  • •Exceptional presentation and communication skills, especially when engaging C-level executives to align technical goals with business value.
  • •Good technical and problem-solving skills with ability to resolve issues; experience in enterprise security tools preferred.
Experience:5+ yearsSaaSEnterprise securityEnterprise customers
Skills:Relationship managementEmotional intelligencePresentationCommunicationCross-functional collaboration
Languages:English

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn