Supervisor I

Tapestry
California
Workplace: OnsiteFull timeUSD 17 - 27.75 annuallyFunction: OtherExperience: 2+ yearsSkills: ["Communication","Coaching","Customer focus","Multi-tasking","Leadership"]

Lead daily store operations by creating a customer-first, high-energy sales environment. Drive personal sales and support the team to meet sales and KPI targets using metric analysis and best practices. Build client relationships through proactive outreach and elevate service across in-store and after-sales experiences. Coach and develop associates, support hiring and training, and ensure opening/closing compliance including cash handling and POS/inventory accuracy. Support omni-channel and virtual selling initiatives, including live-stream shopping.

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Tapestry
Tapestry
4 months ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead daily store operations by creating a customer-first, high-energy sales environment. Drive personal sales and support the team to meet sales and KPI targets using metric analysis and best practices. Build client relationships through proactive outreach and elevate service across in-store and after-sales experiences. Coach and develop associates, support hiring and training, and ensure opening/closing compliance including cash handling and POS/inventory accuracy. Support omni-channel and virtual selling initiatives, including live-stream shopping.
Location: California
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and apply best practices.
  • •Build client relationships through proactive outreach and kate spade service standards to improve repeat business and VIP retention.
  • •Coach and develop team members, including supporting recruitment, onboarding, role modeling, training, and providing feedback to store leadership.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, key-holding responsibilities, and securing the facility.
  • •Ensure operational accuracy by processing POS transactions and managing inventory functions (transfers, receiving, shipments, repairs, damages) while maintaining a well-organized stockroom and replenishment.

Pay and Benefits

Salary: USD 17 - 27.75 annually
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and navigate the sales floor effectively.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems, plus social media literacy and understanding of platform trends.
  • •Ability to work a flexible schedule including nights, weekends, peak retail days, and holidays, and to lift at least 25 lbs regularly (up to 50 lbs occasionally).
Experience:2+ yearsRetail
Skills:CommunicationCoachingCustomer focusMulti-taskingLeadership
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointOutlookPOSLive-stream shoppingSocial mediaOmni-channelClienteling systemsRegister operationsInventory management

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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