Salesforce

23 hours ago

Senior Renewals Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own renewals for a renewal region by resolving complex customer issues, mitigating attrition risk, and driving customer success throughout the contract term. Produce accurate 90-day rolling forecasts, perform forensic analysis using usage and contract data, and act as a subject matter expert guiding optimal resolutions. Partner cross-functionally with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to streamline approvals and create replacement contracts.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
•Provide accurate 90-day rolling forecasts for an assigned renewal region by maintaining renewal opportunities.
•Perform detailed forensic analysis (usage and contract) and leverage processes and reporting to identify potential attrition.
•Act as a subject matter expert and provide guidance to the extended team on optimal resolutions.
•Work cross-functionally (Sales, Customer Success, Finance, Pricing, Legal, and Renewals) to streamline resolution processes, create replacement contracts and quotes, and provide regular status updates and escalations as needed.

Key Requirements

•Proven success in Sales, Renewals, Operations, or Account Management.
•Strong analytical background with proven problem-solving skills.
•Proven track record working at a detailed level with cross-functional internal collaborators and customers to build a case and drive consensus.
•Strong customer-facing leadership skills.
•Excellent negotiation and communication skills to explain complex situations clearly across functions and levels.

Skills:Problem-solvingLeadershipNegotiationCommunication

Tech Stack:SalesforceSalesforce reportingExcel

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

23 hours ago

Senior Renewals Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
•Provide accurate 90-day rolling forecasts for an assigned renewal region by maintaining renewal opportunities.
•Perform detailed forensic analysis (usage and contract) and leverage processes and reporting to identify potential attrition.
•Act as a subject matter expert and provide guidance to the extended team on optimal resolutions.
•Work cross-functionally (Sales, Customer Success, Finance, Pricing, Legal, and Renewals) to streamline resolution processes, create replacement contracts and quotes, and provide regular status updates and escalations as needed.

Key Requirements

•Proven success in Sales, Renewals, Operations, or Account Management.
•Strong analytical background with proven problem-solving skills.
•Proven track record working at a detailed level with cross-functional internal collaborators and customers to build a case and drive consensus.
•Strong customer-facing leadership skills.
•Excellent negotiation and communication skills to explain complex situations clearly across functions and levels.

Skills:Problem-solvingLeadershipNegotiationCommunication

Tech Stack:SalesforceSalesforce reportingExcel

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor