IT Site Specialist

Ramp
San Francisco
Workplace: OnsiteContractUSD 145,760 - 200,420 annuallyFunction: IT Support & HelpdeskExperience: 4+ yearsSkills: ["Troubleshooting","Customer empathy","Attention to detail","Cross-functional ownership","Execution-oriented mindset"]

Own the on-site IT experience in San Francisco while also administering Ramp’s core SaaS application stack. You’ll provide deskside/walk-up support and resolve IT tickets end-to-end, troubleshoot and escalate complex issues, and drive identity and access lifecycle workflows across Okta, Google Workspace, Slack, and JAMF. Manage provisioning, integrations, license/renewal operations, vendor coordination, and device/AV inventory—scaling the work through automation and documentation.

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Ramp
Ramp
2 days ago

IT Site Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the on-site IT experience in San Francisco while also administering Ramp’s core SaaS application stack. You’ll provide deskside/walk-up support and resolve IT tickets end-to-end, troubleshoot and escalate complex issues, and drive identity and access lifecycle workflows across Okta, Google Workspace, Slack, and JAMF. Manage provisioning, integrations, license/renewal operations, vendor coordination, and device/AV inventory—scaling the work through automation and documentation.
Location: San Francisco
Workplace: Onsite
Employment Type: Contract
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide in-person IT support 5 days/week in the San Francisco office as the primary IT point of contact.
  • •Perform IT Support Specialist (L4) duties, including resolving deskside/walk-up support and IT tickets end-to-end.
  • •Direct advanced troubleshooting and internal escalation before handoff to IT Engineering; triage requests across tickets, email, Slack, and IT ops channels.
  • •Administer core applications (Okta, Google Workspace, Slack, JAMF and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
  • •Own SaaS operations (onboarding/offboarding lifecycle, portfolio/seat management, renewals) and manage site hardware inventory and AV reliability; build integrations/automations to reduce manual work.

Pay and Benefits

Salary: USD 145,760 - 200,420 annually
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveHome OfficeWellness StipendTravel AllowanceMeal AllowanceOne MedicalParental LeavePet InsuranceRelocation

Key Requirements

  • •Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
  • •Strong knowledge of core tools: Okta, Google Workspace, Slack, JAMF, and modern SaaS platforms.
  • •Solid understanding of user lifecycle management, identity/access management, and least-privilege principles.
  • •Experience with SSO/SCIM provisioning plus building integrations or automations across SaaS platforms.
  • •Experience managing SaaS application portfolios, license optimization, and vendor renewals; ability to resolve tickets and escalate to engineering when needed.
Experience:4+ yearsEnterprise ITSaaSIdentity and access management
Skills:TroubleshootingCustomer empathyAttention to detailCross-functional ownershipExecution-oriented mindset
Certifications:Okta Certified ProfessionalOkta AdministratorSlack Certified Admin
Tech Stack:OktaGoogle WorkspaceSlackJAMFSaaSSSOSCIMPythonServalMacOSWindowsAVIdentity and access management

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
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