IT Service Technician

GovCIO
Tucson
Workplace: OnsiteFull timeUSD 53,040 - 53,040 annuallyFunction: Field Service, Maintenance & Skilled Trades0Education: high_schoolSkills: ["Problem-solving","Analytical abilities","Technical proficiency"]

Provide onsite IT support for a federal customer in Tucson, partnering with help desks, support teams, and technical staff to resolve issues. Manage on-call troubleshooting through ServiceNow tickets, perform network/server maintenance, install and patch systems via SCCM, and support telework users using VPN/Citrix. Assist with hardware troubleshooting, cabling, encryption, asset inventory, device disposal preparation, and end-user support training.

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FursaFursa
GovCIO
GovCIO
4 months ago

IT Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Tucson, partnering with help desks, support teams, and technical staff to resolve issues. Manage on-call troubleshooting through ServiceNow tickets, perform network/server maintenance, install and patch systems via SCCM, and support telework users using VPN/Citrix. Assist with hardware troubleshooting, cabling, encryption, asset inventory, device disposal preparation, and end-user support training.
Location: Tucson
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide support for onsite IT activities, consulting with help desks and technical staff to resolve problems.
  • •Provide on-call troubleshooting for technical issues received via ServiceNow tickets.
  • •Coordinate and perform operation and/or maintenance activities for networks and servers.
  • •Install operating system patches/upgrades via SCCM Software Center and perform routine system maintenance and analysis.
  • •Support telework/home users and ensure applications work over VPN and/or Citrix.
Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

  • •High School with 0-3 years (or commensurate experience).
  • •US Citizen.
  • •High degree of technical proficiency.
  • •Excellent problem-solving and analytical skills.
  • •Obtain required certifications (A+, ITIL Foundation, HDI, and one of Security+, Network+, or Server+) within six months of hire.
Education:High School
Skills:Problem-solvingAnalytical abilitiesTechnical proficiency
Certifications:A+ITIL FoundationHDISecurity+Network+Server+CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+
Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshMicrosoft Operating Systems

Eligibility

Nationality:US National
Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn