Customer Success Manager - Korea

Speak
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer communication","Data analysis","Stakeholder management","Cross-functional collaboration","Process improvement"]

Own a portfolio of Speak for Business customers in Korea, ensuring English learning programs launch quickly, learners stay engaged, and accounts renew. You’ll run onboarding for customer admins, monitor usage to identify at-risk cohorts early, and deliver data-backed QBRs/ business reviews showing ROI and next steps. Partner with Sales, Marketing, and Product to drive retention, expansion, and improvements based on customer feedback.

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FursaFursa
Speak
Speak
23 hours ago

Customer Success Manager - Korea

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of Speak for Business customers in Korea, ensuring English learning programs launch quickly, learners stay engaged, and accounts renew. You’ll run onboarding for customer admins, monitor usage to identify at-risk cohorts early, and deliver data-backed QBRs/ business reviews showing ROI and next steps. Partner with Sales, Marketing, and Product to drive retention, expansion, and improvements based on customer feedback.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of direct B2B accounts, driving renewal, retention, and learner engagement.
  • •Onboard new customers and their admins to launch programs quickly and activate learners in the first weeks.
  • •Proactively monitor usage data to identify at-risk accounts and low-engagement cohorts, and run targeted interventions.
  • •Deliver clear, data-backed business reviews (QBRs) that demonstrate ROI and outline next steps.
  • •Partner with Marketing on engagement campaigns and with Sales on expansion opportunities; represent the customer voice to Product and Engineering.

Key Requirements

  • •3+ years in Customer Success or Account Management in B2B SaaS, with your own book of business and results in retention and engagement.
  • •Native or near-native Korean fluency and business proficiency in English for daily collaboration.
  • •Comfort with data: pull usage numbers, interpret engagement signals, and translate them into actionable recommendations.
  • •Strong customer communication, including running QBRs with corporate stakeholders and handling unhappy customers professionally.
  • •Reliable execution across multiple accounts, with good judgment on what to escalate versus solve yourself.
Experience:B2B SaaSSaaSEdTech
Skills:Customer communicationData analysisStakeholder managementCross-functional collaborationProcess improvement
Languages:KoreanEnglish
Tech Stack:HubSpotCRM

Company Brief

Speak
Provides conversational English practice through live tutors and AI-enhanced lessons, offering personalized language coaching via mobile and web to help professionals and learners improve speaking skills and workplace communication.
Industry: EdTech
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