Leapsome

3 months ago

German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Mid-market Customer Success Manager/Account Manager responsible for managing relationships, reducing churn, driving renewals and net revenue retention, and identifying expansion opportunities. You’ll collaborate with product and engineering to influence the roadmap, optimize CS operations, and ensure customers achieve impact using Leapsome’s platform, while working with CRM tools to track engagement and at‑risk accounts.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling strategies that align with customer needs while achieving commercial targets
•Own customer renewals and drive net revenue retention across your book of business
•Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption
•Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome
•Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value

Pay and Benefits

Perks:Hybrid ModelLearning BudgetPaid LeaveStipendSabbatical

Key Requirements

•University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
•Fluent in English and ideally in German, both in written and spoken form
•Proven track record of managing customer renewals and driving net revenue retention
•Strong communication and relationship-building skills with a data-driven mindset
•Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)

Experience:3+ yearsSaaSB2B

Skills:CommunicationRelationship-buildingProblem-solvingCustomer empathyData-driven

Languages:EnglishGerman

Tech Stack:SalesforceHubSpotGainsightChurnZero

Company Brief

Leapsome

Provides an AI-powered people enablement platform combining HRIS, performance management, engagement surveys, OKRs, learning, and feedback to help organisations develop employees, improve manager adoption, and streamline people operations.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Leapsome

3 months ago

German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross-selling strategies that align with customer needs while achieving commercial targets
•Own customer renewals and drive net revenue retention across your book of business
•Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption
•Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome
•Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value

Pay and Benefits

Perks:Hybrid ModelLearning BudgetPaid LeaveStipendSabbatical

Key Requirements

•University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
•Fluent in English and ideally in German, both in written and spoken form
•Proven track record of managing customer renewals and driving net revenue retention
•Strong communication and relationship-building skills with a data-driven mindset
•Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)

Experience:3+ yearsSaaSB2B

Skills:CommunicationRelationship-buildingProblem-solvingCustomer empathyData-driven

Languages:EnglishGerman

Tech Stack:SalesforceHubSpotGainsightChurnZero

Company Brief

Leapsome

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor