Technical Support Engineer - Cloud (Remote, GBR)

Crowdstrke
United Kingdom
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Relationship management","Customer service","Communication","Analytical","Independent work"]

Serve as the primary technical liaison for customers, handling issues via phone, email, chat, and remote access. Troubleshoot and research customer problems, deliver recommendations and action plans, escalate cases when needed, and drive end-to-end resolution through root-cause identification. Leverage internal engineering resources and technical expertise to resolve cloud and container issues, while creating knowledge base content and leading technical communications to share best practices.

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Crowdstrke
Crowdstrke
1 day ago

Technical Support Engineer - Cloud (Remote, GBR)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the primary technical liaison for customers, handling issues via phone, email, chat, and remote access. Troubleshoot and research customer problems, deliver recommendations and action plans, escalate cases when needed, and drive end-to-end resolution through root-cause identification. Leverage internal engineering resources and technical expertise to resolve cloud and container issues, while creating knowledge base content and leading technical communications to share best practices.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as customer liaison with internal stakeholders to ensure customer feedback is documented and assessed.
  • •Resolve customer problems via telephone, email, chat, and remote access.
  • •Research technical issues and provide recommendations and action plans based on timely troubleshooting.
  • •Escalate cases to management when customer satisfaction is at risk and participate in functional groups to drive resolution for escalated cases.
  • •Take end-to-end ownership of customer issues, including initial troubleshooting, root-cause identification, resolution, and documentation of bugs for engineering.

Pay and Benefits

Equity and Bonus:Equity
Perks:Parental LeavePaid Leave

Key Requirements

  • •Bachelor’s degree or equivalent.
  • •2+ years in customer support, technical support, system administration, or a related customer-facing role.
  • •Experience supporting and deploying cloud technologies (AWS, Azure, GCP) with associated certifications.
  • •Expertise managing and troubleshooting Kubernetes and containers.
  • •Strong Linux technical expertise for troubleshooting customer environments.
Experience:2+ years
Education:Bachelor's
Skills:Relationship managementCustomer serviceCommunicationAnalyticalIndependent work
Certifications:AWS Certified DeveloperGoogle Cloud Certified - Professional Cloud Developer
Tech Stack:AWSAzureGCPKubernetesContainersLinuxSplunkAPI

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn