Specialist - Firenze (Firenze, IT)

Sephora
Italy
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Critical thinking","Drives results","Resilience","Collaboration","Planning & organization","Analysis & reporting","Relationships management","Business orientation","Excellence orientation"]

Lead daily performance in the Firenze store by managing KPIs, omnichannel services, and in-store experiences. Monitor team results, define corrective actions, and develop team members through training on technical skills and product quality standards. Ensure a best-in-class customer journey, support store managers with commercial and HR initiatives, coordinate trade/communication activities, and manage stockroom replenishment and service performance.

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FursaFursa
Sephora
Sephora
1 month ago

Specialist - Firenze (Firenze, IT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead daily performance in the Firenze store by managing KPIs, omnichannel services, and in-store experiences. Monitor team results, define corrective actions, and develop team members through training on technical skills and product quality standards. Ensure a best-in-class customer journey, support store managers with commercial and HR initiatives, coordinate trade/communication activities, and manage stockroom replenishment and service performance.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage and monitor qualitative and quantitative KPIs and omnichannel services (Sephora+, Click & collect, app download).
  • •Monitor team and store performances and define corrective actions while briefing the team on results and daily/monthly objectives.
  • •Manage the department team: develop skills, train on technical skills, resolve disputes, and foster team working spirit.
  • •Ensure best customer journey and compliance with company procedures and commercial policies (prices, promotions, communication).
  • •Support managers on commercial and HR strategy, coordinate trade/communication activities in store, organize the Booxi platform, and manage stockroom replenishment and service performance.

Pay and Benefits

Perks:DiscountsFree Gifts

Key Requirements

  • •Minimum of 3-4 years of experience in similar roles such as Assistant Store Manager, Team Leader, Supervisor, or Key Holder, preferably in multinational retail environments.
  • •Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
  • •Business and goals orientation.
  • •English professional knowledge.
  • •Relationships management and analysis/reporting skills.
Experience:Multinational retail
Skills:Critical thinkingDrives resultsResilienceCollaborationPlanning & organizationAnalysis & reportingRelationships managementBusiness orientationExcellence orientation
Languages:English
Tech Stack:Sephora+Click & collectLoveMeterBooxiDigiclass

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn