Assistant Manager - Operation Digital Support (UAE Nationals)

Emirates NBD
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Attention to detail","Communication","Coordination","Analytical mindset","Self-motivation"]

Support the Business Banking digital onboarding journey by resolving RFIs for standard and enhanced due-diligence customer applications. Review and validate customer profiles and documentation to ensure requirements are met before submission to account opening, HRA, and compliance teams. Coordinate with relationship managers, Tanfeeth, branches, technology, and other internal units to clear queries, maintain strong governance, and reduce customer touchpoints through clear communications and process improvement.

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FursaFursa
Emirates NBD
Emirates NBD
12 hours ago

Assistant Manager - Operation Digital Support (UAE Nationals)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support the Business Banking digital onboarding journey by resolving RFIs for standard and enhanced due-diligence customer applications. Review and validate customer profiles and documentation to ensure requirements are met before submission to account opening, HRA, and compliance teams. Coordinate with relationship managers, Tanfeeth, branches, technology, and other internal units to clear queries, maintain strong governance, and reduce customer touchpoints through clear communications and process improvement.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Review and resolve RFIs raised during the digital customer onboarding journey for standard and enhanced due diligence cases.
  • •Evaluate customer profiles, validate submitted documentation, and ensure all requirements are addressed before submitting cases to account opening, HRA, or compliance teams.
  • •Liaise with relationship managers and coordinate with Tanfeeth, compliance, branches, technology, and other units to resolve queries and processing challenges.
  • •Ensure customer communications are clear, timely, and aligned to reduce customer touchpoints and improve onboarding experience.
  • •Maintain accurate records, reporting logs, and follow-up actions for pending cases, escalations, and audit references.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Good understanding of business banking customer onboarding, digital acquisition processes, and customer due diligence requirements.
  • •Knowledge of banking policies, procedures, governance standards, compliance expectations, and regulatory requirements for account opening.
  • •Strong attention to detail for reviewing customer information, documentation, and queries accurately within defined timelines.
  • •Ability to coordinate effectively with internal stakeholders including relationship managers, Tanfeeth, compliance, HRA, branches, and technology teams.
  • •Strong communication skills to draft clear customer emails and manage follow-ups, escalations, and complaints professionally.
Experience:BankingBusiness bankingDigital onboardingCustomer due diligenceCompliance
Skills:Attention to detailCommunicationCoordinationAnalytical mindsetSelf-motivation

Eligibility

Nationality:UAE National

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
Glassdoor
Glassdoor: 3.5
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