Consumer Debt Resolution Specialist

Fiserv
Florida
Workplace: OnsiteFull timeFunction: OtherEducation: high_schoolSkills: ["Rapport building","Negotiation","Problem-solving","Compliance","Documentation"]

Collect delinquent consumer debt via telephone in a fast-paced call center, using manual and automated dialing systems. You’ll contact merchants or debtors, negotiate payment arrangements and repayment plans, resolve billing issues and complaints, and ensure every interaction is documented in the required tracking systems. The role follows set onsite shift patterns with the option for work-from-home privileges after 90 days, and includes special projects as assigned.

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FursaFursa
Fiserv
Fiserv
2 days ago

Consumer Debt Resolution Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Collect delinquent consumer debt via telephone in a fast-paced call center, using manual and automated dialing systems. You’ll contact merchants or debtors, negotiate payment arrangements and repayment plans, resolve billing issues and complaints, and ensure every interaction is documented in the required tracking systems. The role follows set onsite shift patterns with the option for work-from-home privileges after 90 days, and includes special projects as assigned.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Collect debts via telephone in a call center environment using manual or automated dialing systems.
  • •Ensure collections are conducted in compliance with applicable regulations and internal standards.
  • •Establish rapport, overcome objections, and negotiate payment arrangements.
  • •Document all discussions and actions in a tracking system or database and confirm finalized payment arrangements.
  • •Recover overdue payments and collaborate with debtors on repayment plans; address billing issues and complaints.

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability InsuranceRemote WorkTuition AssistancePaid LeaveEspp

Key Requirements

  • •High School Diploma or equivalent.
  • •Minimum of two years of customer service experience, preferably in a collections, call center, or sales environment.
  • •Knowledge of applicable laws related to the debt collection industry.
  • •Proficiency with computer systems and database management.
  • •Strong work history with a proven record of job stability.
Experience:Call centerCustomer serviceCollections
Education:High School
Skills:Rapport buildingNegotiationProblem-solvingComplianceDocumentation
Tech Stack:Microsoft Office

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn