Named Customer Success Manager

Attio
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Consultative approach","Relationship building","Coaching","Strategic thinking","Data-driven decision-making"]

Own a portfolio of Attio’s highest-potential customers and build deep, consultative relationships as their businesses grow. Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion. Use product expertise and customer data to understand GTM motion, identify risks and opportunities, and recommend how to configure workflows and processes in Attio. Partner cross-functionally with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to improve customer outcomes.

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Attio
Attio
1 day ago

Named Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of Attio’s highest-potential customers and build deep, consultative relationships as their businesses grow. Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion. Use product expertise and customer data to understand GTM motion, identify risks and opportunities, and recommend how to configure workflows and processes in Attio. Partner cross-functionally with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to improve customer outcomes.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and develop relationships across a portfolio of high-potential customers.
  • •Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.
  • •Develop a deep understanding of each customer’s business, GTM motion, goals, and challenges.
  • •Advise customers on how to structure workflows, processes, and use of Attio.
  • •Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and improve the customer experience.

Key Requirements

  • •5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
  • •Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment.
  • •A consultative approach to understand a customer’s business before recommending solutions.
  • •Strong product instincts and a track record of coaching customers on getting value from complex software.
  • •Comfort working hands-on with customers to solve problems and owning outcomes across adoption, retention, renewals, and expansion.
Experience:B2B softwareSaaSProduct-ledSMBMid-marketEarly-stage startupGrowth-stage startup
Skills:Consultative approachRelationship buildingCoachingStrategic thinkingData-driven decision-making

Company Brief

Attio
Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2019
Glassdoor
Glassdoor: 4.4
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