Customer Success

Karumi
New York
Workplace: OnsiteFull timeUSD 90,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Problem-solving","Customer onboarding"]

Join a fast-moving YC-backed team to manage post-sale journeys for a B2B SaaS platform. You’ll onboard customers, drive product adoption, ensure value realization, and nurture renewals while feeding customer feedback back to product and engineering. This role focuses on customer success execution and shaping the CS function from day one.

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FursaFursa
Karumi
Karumi
3 months ago

Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join a fast-moving YC-backed team to manage post-sale journeys for a B2B SaaS platform. You’ll onboard customers, drive product adoption, ensure value realization, and nurture renewals while feeding customer feedback back to product and engineering. This role focuses on customer success execution and shaping the CS function from day one.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard new customers—connect their product, train the agent, get demos running.
  • •Drive adoption, monitor demo performance, and step in before issues become churn.
  • •Own renewals and expansion; spot accounts ready to grow.
  • •Be the voice of the customer back to product and engineering.
  • •Collaborate with sales, product, and engineering to ensure successful deployments.

Pay and Benefits

Salary: USD 90,000 - 120,000 annually

Key Requirements

  • •Have 2+ years in customer success, onboarding, or implementation at a B2B SaaS company.
  • •Are technical enough to configure a product and troubleshoot integrations.
  • •Communicate clearly and stay calm when something breaks.
  • •Like building the CS function, not just running a script someone gave you.
  • •Nice to have: early-stage experience, familiarity with sales/GTM tooling, multilingual.
Experience:2+ yearsSaaSB2BCS onboarding
Skills:CommunicationProblem-solvingCustomer onboarding
Languages:English
Tech Stack:CRMIntegrationsProduct configurationVideo callsAI demos

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Karumi
Builds AI-driven solutions and autonomous agents to help businesses automate workflows, analyze data, and deploy machine learning models. Provides engineering, platform tools, and consulting to integrate AI capabilities into enterprise applications and products.
Industry: AI & Machine Learning
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