Karumi

1 month ago

Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join a fast-moving YC-backed team to manage post-sale journeys for a B2B SaaS platform. You’ll onboard customers, drive product adoption, ensure value realization, and nurture renewals while feeding customer feedback back to product and engineering. This role focuses on customer success execution and shaping the CS function from day one.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Onboard new customers—connect their product, train the agent, get demos running.
•Drive adoption, monitor demo performance, and step in before issues become churn.
•Own renewals and expansion; spot accounts ready to grow.
•Be the voice of the customer back to product and engineering.
•Collaborate with sales, product, and engineering to ensure successful deployments.

Pay and Benefits

Salary: USD 90,000 - 120,000 annually

Key Requirements

•Have 2+ years in customer success, onboarding, or implementation at a B2B SaaS company.
•Are technical enough to configure a product and troubleshoot integrations.
•Communicate clearly and stay calm when something breaks.
•Like building the CS function, not just running a script someone gave you.
•Nice to have: early-stage experience, familiarity with sales/GTM tooling, multilingual.

Experience:2+ yearsSaaSB2BCS onboarding

Skills:CommunicationProblem-solvingCustomer onboarding

Languages:English

Tech Stack:CRMIntegrationsProduct configurationVideo callsAI demos

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Karumi

Builds AI-driven solutions and autonomous agents to help businesses automate workflows, analyze data, and deploy machine learning models. Provides engineering, platform tools, and consulting to integrate AI capabilities into enterprise applications and products.

Industry: AI & Machine Learning

Website

Loading job details...

Preparing the role view and application actions.

Karumi

1 month ago

Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Onboard new customers—connect their product, train the agent, get demos running.
•Drive adoption, monitor demo performance, and step in before issues become churn.
•Own renewals and expansion; spot accounts ready to grow.
•Be the voice of the customer back to product and engineering.
•Collaborate with sales, product, and engineering to ensure successful deployments.

Pay and Benefits

Salary: USD 90,000 - 120,000 annually

Key Requirements

•Have 2+ years in customer success, onboarding, or implementation at a B2B SaaS company.
•Are technical enough to configure a product and troubleshoot integrations.
•Communicate clearly and stay calm when something breaks.
•Like building the CS function, not just running a script someone gave you.
•Nice to have: early-stage experience, familiarity with sales/GTM tooling, multilingual.

Experience:2+ yearsSaaSB2BCS onboarding

Skills:CommunicationProblem-solvingCustomer onboarding

Languages:English

Tech Stack:CRMIntegrationsProduct configurationVideo callsAI demos

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Karumi

Industry: AI & Machine Learning

Website