Customer Success Associate

Hire Hangar
Johannesburg, Santiago, Medellín, Addis Ababa
Workplace: RemoteContractUSD 800 - 3,000 monthlyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Project management","Organization","Problem-solving","Team collaboration"]

Join Hire Hangar as the first dedicated Customer Success Manager for a fast-scaling remote podcast studio. Own post-sale relationships from onboarding to renewal, drive production cadence with cross-functional teams, automate workflows, and translate client storytelling goals into measurable outcomes for growth.

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Hire Hangar
Hire Hangar
2 months ago

Customer Success Associate

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Last checked: 2 hours agoStatus: Live

Job Summary

Join Hire Hangar as the first dedicated Customer Success Manager for a fast-scaling remote podcast studio. Own post-sale relationships from onboarding to renewal, drive production cadence with cross-functional teams, automate workflows, and translate client storytelling goals into measurable outcomes for growth.
Location: Johannesburg, Santiago, Medellín, Addis Ababa
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the client relationship from onboarding to renewal and ensure each podcast series launches on schedule with measurable outcomes.
  • •Set milestones for episode planning, recording, and distribution; maintain production cadence within the CRM.
  • •Oversee automation triggers and data handoffs (Zapier/Make) to streamline guest intake, transcripts, and asset requests.
  • •Review download trends, listener feedback, and campaign metrics weekly and distill insights into actionable recommendations.
  • •Coordinate and rally internal editors, designers, and strategists to keep delivery on track and manage stakeholder expectations.

Pay and Benefits

Salary: USD 800 - 3,000 monthly

Key Requirements

  • •Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS.
  • •Hands-on fluency with workflow automation in Zapier or Make.
  • •Comfort running meetings on Zoom and providing clear written updates.
  • •Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.
  • •Ability to translate storytelling goals into a repeatable production cadence and process improvements.
Experience:3+ yearsPodcastMediaSaaSContent marketing
Skills:CommunicationProject managementOrganizationProblem-solvingTeam collaboration
Languages:English
Tech Stack:ZapierMakeZoomCRM

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
WebsiteLinkedInGlassdoor