HSBC

1 day ago

HSBCnet UK Helpdesk Customer Executive (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide high-quality customer support in a call-center environment by handling inbound calls and emails, resolving inquiries at first point of contact, and escalating when needed. Manage client relationships through timely research and follow-up, while meeting SLA and quality targets. Support complaints logging, investigation, and resolution, and assist helpdesk teams with resolving complex issues, coaching, and call/email/live chat quality checks in line with compliance requirements.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to time-sensitive, high-value queries and escalations from clients and internal departments.
•Resolve most customer enquiries at first point of contact through investigation and accurate handling to customer satisfaction.
•Manage end-to-end customer complaints by logging, investigating, and driving resolution while keeping customers informed.
•Provide high-level helpdesk support for complex or critical issues and assist with call/email/live chat quality checks, coaching, and consistency reviews.
•Conduct quality reviews of agent performance using call disconnect/FCR/VOC and live chat data; audit compliance with procedures and regulatory requirements.

Key Requirements

•Fluent in English with excellent written and verbal communication (English/Arabic).
•Proven focus on quality and customer service, with strong attention to detail.
•Ability to multi-task and work under minimal supervision while meeting productivity and accuracy targets.
•Experience handling customer inquiries, research, and follow-up, including directing customers to the right department.
•Knowledge of payment industry processes and systems (GPS experience is an asset).

Skills:Client focusInterpersonal communicationVerbal communicationWritten communicationOrganizational and time management

Languages:EnglishArabic

Tech Stack:Web-based technologiesMS officeWebex

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

HSBC

1 day ago

HSBCnet UK Helpdesk Customer Executive (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to time-sensitive, high-value queries and escalations from clients and internal departments.
•Resolve most customer enquiries at first point of contact through investigation and accurate handling to customer satisfaction.
•Manage end-to-end customer complaints by logging, investigating, and driving resolution while keeping customers informed.
•Provide high-level helpdesk support for complex or critical issues and assist with call/email/live chat quality checks, coaching, and consistency reviews.
•Conduct quality reviews of agent performance using call disconnect/FCR/VOC and live chat data; audit compliance with procedures and regulatory requirements.

Key Requirements

•Fluent in English with excellent written and verbal communication (English/Arabic).
•Proven focus on quality and customer service, with strong attention to detail.
•Ability to multi-task and work under minimal supervision while meeting productivity and accuracy targets.
•Experience handling customer inquiries, research, and follow-up, including directing customers to the right department.
•Knowledge of payment industry processes and systems (GPS experience is an asset).

Skills:Client focusInterpersonal communicationVerbal communicationWritten communicationOrganizational and time management

Languages:EnglishArabic

Tech Stack:Web-based technologiesMS officeWebex

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn