Service Consultant

CarMax
Houston
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Active listening","Customer service","Attention to detail","Team collaboration","Adaptability","Working under pressure"]

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process with clear, personalized communication. Welcome customers, document concerns accurately, create repair orders, and provide timely vehicle status updates. Consult on recommended repairs, review completed work for accuracy, prepare invoices, and process service payments while coordinating workflow in a fast-paced environment. Follow CarMax EH&S standards and maintain a clean work area.

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FursaFursa
CarMax
CarMax
19 hours ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process with clear, personalized communication. Welcome customers, document concerns accurately, create repair orders, and provide timely vehicle status updates. Consult on recommended repairs, review completed work for accuracy, prepare invoices, and process service payments while coordinating workflow in a fast-paced environment. Follow CarMax EH&S standards and maintain a clean work area.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically to ensure a positive service experience.
  • •Document customer concerns and create detailed repair orders for technicians, providing timely updates on vehicle status.
  • •Consult with customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions responsibly, and coordinate workflow efficiently while following EH&S requirements.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately with intermediate computer skills.
  • •Comfort working collaboratively across departments in a fast-paced environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsActive listeningCustomer serviceAttention to detailTeam collaborationAdaptabilityWorking under pressure

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn