Planning/Customer Care Manager

ENOC
Dubai
Full timeFunction: Customer Success & Account ManagementExperience: 5-6 yearsEducation: bachelorsSkills: ["Interpersonal","Management","Planning","Organizing","Problem-solving","Customer orientation"]

Plan and optimize terminal operations by scheduling terminalling activities and coordinating with internal teams, subcontractors, government entities, and third parties to meet client requirements for quality, quantity, time, and cost. Manage client accounts and expectations, perform damage control when issues arise, and prepare monthly/quarterly work schedules. Ensure safe stock management through testing/surveying approvals, MSDS library maintenance, consolidated stock reporting, and coordination of storage services to support the terminal’s full occupancy target.

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FursaFursa
ENOC
ENOC
1 day ago

Planning/Customer Care Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

Plan and optimize terminal operations by scheduling terminalling activities and coordinating with internal teams, subcontractors, government entities, and third parties to meet client requirements for quality, quantity, time, and cost. Manage client accounts and expectations, perform damage control when issues arise, and prepare monthly/quarterly work schedules. Ensure safe stock management through testing/surveying approvals, MSDS library maintenance, consolidated stock reporting, and coordination of storage services to support the terminal’s full occupancy target.
Location: Dubai
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage client accounts and form solid business partnerships through ongoing contact (including regular site visits).
  • •Ensure client requirements are met by scheduling terminalling activities and coordinating internally and with government entities and third parties.
  • •Manage client expectations and perform damage control when service issues arise.
  • •Prepare the monthly/quarterly terminal work schedule to maximize output and synchronize internal and third-party activities.
  • •Ensure proper stock management, including coordinating testing/surveying, maintaining an MSDS library, consolidating final stock reports, and supporting the terminal’s full occupancy target.

Key Requirements

  • •BSC in an engineering discipline (preferably chemical).
  • •5 to 6 years of experience in a similar capacity, preferably in the oil & gas industry.
  • •Strong interpersonal and management skills.
  • •Excellent planning and organizing skills.
  • •Strong problem solving skills with a customer orientation/focus.
Experience:5-6 yearsOil & gasTerminals
Education:Bachelor's in Engineering (preferably Chemical)
Skills:InterpersonalManagementPlanningOrganizingProblem-solvingCustomer orientation
Tech Stack:MSDSISMS

Company Brief

ENOC
ENOC (Emirates National Oil Company) is a Dubai government-owned integrated energy group operating across refining, terminals, trading, retail fuel, aviation and lubricants, serving customers across 60 markets and investing in downstream and related energy services.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1993
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