Front Office Agent, One and Only One Za'abeel (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Leadership","Organizational skills","Communication","Interpersonal skills","Prioritization"]

Create joy for guests by welcoming arrivals and departures, registering guests, and ensuring a seamless check-in experience. Verify payment methods, manage cashier transactions, and handle foreign currency while following credit-checking procedures. Record and manage guest preferences using systems such as ALICE, SAGA, and Opera, coordinate with other departments, and escalate incidents when needed. Deliver brand service standards (LQA/Forbes) and maintain compliance with financial record-keeping, money handling, and licensing.

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Kerzer International
Kerzer International
1 day ago

Front Office Agent, One and Only One Za'abeel (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Create joy for guests by welcoming arrivals and departures, registering guests, and ensuring a seamless check-in experience. Verify payment methods, manage cashier transactions, and handle foreign currency while following credit-checking procedures. Record and manage guest preferences using systems such as ALICE, SAGA, and Opera, coordinate with other departments, and escalate incidents when needed. Deliver brand service standards (LQA/Forbes) and maintain compliance with financial record-keeping, money handling, and licensing.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Welcome arriving and departing guests in a warm, caring manner.
  • •Register guests, assign rooms, and allocate rooms to expected arrivals while considering preferences and special requests.
  • •Verify payment methods and follow credit-checking procedures; handle cashier transactions including posting charges and exchanging foreign currency.
  • •Liaise with other departments to keep guest information accurate (rates, room type, billing, requests) and ensure requirements are addressed in systems (ALICE, SAGA, Opera).
  • •Act as a brand ambassador, handle guest incidents, log feedback on ALICE same-day, and ensure compliance with LQA/Forbes standards and financial record-keeping rules.

Key Requirements

  • •High school diploma or equivalent; bachelor’s degree in hospitality management, business administration, or related field.
  • •1 year of experience in a front office or guest services role, preferably in a luxury hotel.
  • •Proficiency in Opera PMS.
  • •Proficiency in English (oral and written); additional language is a plus.
  • •Knowledge of hotel reservation systems, cash handling procedures, and Microsoft Office applications; ability to work flexible hours including weekends and holidays.
Experience:Luxury hospitalityGuest services
Education:Bachelor's in hospitality management, business administration, or related field
Skills:LeadershipOrganizational skillsCommunicationInterpersonal skillsPrioritization
Languages:English
Tech Stack:Opera PMSALICESAGAOperaGMHWhatsApp BusinessMicrosoft OfficeHotel reservation systems

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn