Founding Customer Success Engineer

Cair Health
United States
Workplace: RemoteFull timeUSD 110,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Debugging","Problem-solving","Cross-functional collaboration"]

Own the technical customer relationship for a portfolio from onboarding through ongoing support. Debug and resolve issues across product, integrations, and configuration, and guide customers’ engineers and IT teams through your APIs. Forward-deploy to solve live problems, while also configuring and customizing revenue-cycle workflows. As the first hire in the function, build the playbooks, tooling, and AI agents that future customer success engineers will inherit.

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FursaFursa
Cair Health
Cair Health
2 months ago

Founding Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the technical customer relationship for a portfolio from onboarding through ongoing support. Debug and resolve issues across product, integrations, and configuration, and guide customers’ engineers and IT teams through your APIs. Forward-deploy to solve live problems, while also configuring and customizing revenue-cycle workflows. As the first hire in the function, build the playbooks, tooling, and AI agents that future customer success engineers will inherit.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship for a portfolio of customers from onboarding through ongoing support.
  • •Debug and resolve issues spanning product, integration, and configuration; escalate to the platform team only when needed.
  • •Customize customer setups to fit revenue cycle workflows.
  • •Guide customers’ engineers and IT teams through APIs and integrations.
  • •Forward-deploy when needed to solve problems live and build playbooks, docs, and tooling/agents to automate customer work.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually
Equity and Bonus:Equity

Key Requirements

  • •CS degree or equivalent hands-on experience plus 3+ years in a technical, customer-facing role (solutions engineering, forward deployed engineering, implementation, or technical customer success).
  • •Comfortable writing Python (or similar), SQL, and React, and working with REST APIs.
  • •Experience with AWS, GCP, Docker, and Git.
  • •Hands-on experience building or working with AI agents.
  • •Strong communication skills and comfort with ambiguity, switching between configuration changes and live escalations.
Experience:3+ yearsHealthcareRevenue cycle managementAI agents
Skills:CommunicationDebuggingProblem-solvingCross-functional collaboration
Tech Stack:PythonSQLReactREST APIsAmazon Web Services (AWS)GCPDockerGitMySQLPostgreSQLAI Agents

Eligibility

Nationality:US citizen/visa only

Company Brief

Cair Health
Cair Health builds a digital musculoskeletal health platform enabling remote assessment, personalised exercise programs, and clinician-led care to help people manage and recover from MSK conditions through telehealth, self-management tools, and outcome tracking.
Industry: HealthTech
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