Cair Health

3 weeks ago

Founding Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the technical customer relationship for a portfolio from onboarding through ongoing support. Debug and resolve issues across product, integrations, and configuration, and guide customers’ engineers and IT teams through your APIs. Forward-deploy to solve live problems, while also configuring and customizing revenue-cycle workflows. As the first hire in the function, build the playbooks, tooling, and AI agents that future customer success engineers will inherit.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the technical relationship for a portfolio of customers from onboarding through ongoing support.
•Debug and resolve issues spanning product, integration, and configuration; escalate to the platform team only when needed.
•Customize customer setups to fit revenue cycle workflows.
•Guide customers’ engineers and IT teams through APIs and integrations.
•Forward-deploy when needed to solve problems live and build playbooks, docs, and tooling/agents to automate customer work.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually

Equity and Bonus:Equity

Key Requirements

•CS degree or equivalent hands-on experience plus 3+ years in a technical, customer-facing role (solutions engineering, forward deployed engineering, implementation, or technical customer success).
•Comfortable writing Python (or similar), SQL, and React, and working with REST APIs.
•Experience with AWS, GCP, Docker, and Git.
•Hands-on experience building or working with AI agents.
•Strong communication skills and comfort with ambiguity, switching between configuration changes and live escalations.

Experience:3+ yearsHealthcareRevenue cycle managementAI agents

Skills:CommunicationDebuggingProblem-solvingCross-functional collaboration

Tech Stack:PythonSQLReactREST APIsAmazon Web Services (AWS)GCPDockerGitMySQLPostgreSQLAI Agents

Eligibility

Nationality:US citizen/visa only

Company Brief

Cair Health

Cair Health builds a digital musculoskeletal health platform enabling remote assessment, personalised exercise programs, and clinician-led care to help people manage and recover from MSK conditions through telehealth, self-management tools, and outcome tracking.

Industry: HealthTech

Website

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Cair Health

3 weeks ago

Founding Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the technical relationship for a portfolio of customers from onboarding through ongoing support.
•Debug and resolve issues spanning product, integration, and configuration; escalate to the platform team only when needed.
•Customize customer setups to fit revenue cycle workflows.
•Guide customers’ engineers and IT teams through APIs and integrations.
•Forward-deploy when needed to solve problems live and build playbooks, docs, and tooling/agents to automate customer work.

Pay and Benefits

Salary: USD 110,000 - 130,000 annually

Equity and Bonus:Equity

Key Requirements

•CS degree or equivalent hands-on experience plus 3+ years in a technical, customer-facing role (solutions engineering, forward deployed engineering, implementation, or technical customer success).
•Comfortable writing Python (or similar), SQL, and React, and working with REST APIs.
•Experience with AWS, GCP, Docker, and Git.
•Hands-on experience building or working with AI agents.
•Strong communication skills and comfort with ambiguity, switching between configuration changes and live escalations.

Experience:3+ yearsHealthcareRevenue cycle managementAI agents

Skills:CommunicationDebuggingProblem-solvingCross-functional collaboration

Tech Stack:PythonSQLReactREST APIsAmazon Web Services (AWS)GCPDockerGitMySQLPostgreSQLAI Agents

Eligibility

Nationality:US citizen/visa only

Company Brief

Cair Health

Industry: HealthTech

Website