Care Advisor - French IGO (Dublin, IE, D12 P651)

Allianz
Dublin
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Microsoft Office","Excel","Word","Data governance","AI","Machine learning","Cloud","Data analytics"]

Customer-facing Care Advisor role supporting multilingual clients (English and French) in Allianz’s Dublin contact centre. You will handle queries on cover, claims, hospitalisation and complaints, coordinate with internal teams, maintain high service standards, and leverage AI/data tools to deliver accurate, timely information while ensuring customer satisfaction and retention.

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FursaFursa
Allianz
Allianz
3 months ago

Care Advisor - French IGO (Dublin, IE, D12 P651)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Customer-facing Care Advisor role supporting multilingual clients (English and French) in Allianz’s Dublin contact centre. You will handle queries on cover, claims, hospitalisation and complaints, coordinate with internal teams, maintain high service standards, and leverage AI/data tools to deliver accurate, timely information while ensuring customer satisfaction and retention.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Respond to queries regarding cover, claims, hospitalisation, and complaints
  • •Maintain 24-hour turnaround for written communication and target 2% call abandon rate
  • •Multi-task daily workload and follow up on individual cases
  • •Develop extensive product knowledge to provide timely, accurate information to clients
  • •Assist in coordinating hospital admissions, evacuations, repatriations and other cases as required

Key Requirements

  • •Experience in a customer-focused role, in an administrative capacity
  • •Previous experience in call centre environment would be beneficial
  • •Experience working in a pressurized environment with tight deadlines
  • •Strong knowledge of Microsoft Office (Excel, Word)
  • •Data management: Key for handling large volumes of policy and customer data.
Experience:InsuranceCustomer serviceBpoData management
Skills:Microsoft OfficeExcelWordData governanceAIMachine learningCloudData analytics
Languages:EnglishFrench
Tech Stack:Microsoft OfficeExcelWordAICloud

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn