Allianz

2 months ago

Care Advisor - French IGO (Dublin, IE, D12 P651)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Customer-facing Care Advisor role supporting multilingual clients (English and French) in Allianz’s Dublin contact centre. You will handle queries on cover, claims, hospitalisation and complaints, coordinate with internal teams, maintain high service standards, and leverage AI/data tools to deliver accurate, timely information while ensuring customer satisfaction and retention.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Respond to queries regarding cover, claims, hospitalisation, and complaints
•Maintain 24-hour turnaround for written communication and target 2% call abandon rate
•Multi-task daily workload and follow up on individual cases
•Develop extensive product knowledge to provide timely, accurate information to clients
•Assist in coordinating hospital admissions, evacuations, repatriations and other cases as required

Key Requirements

•Experience in a customer-focused role, in an administrative capacity
•Previous experience in call centre environment would be beneficial
•Experience working in a pressurized environment with tight deadlines
•Strong knowledge of Microsoft Office (Excel, Word)
•Data management: Key for handling large volumes of policy and customer data.

Experience:InsuranceCustomer serviceBpoData management

Skills:Microsoft OfficeExcelWordData governanceAIMachine learningCloudData analytics

Languages:EnglishFrench

Tech Stack:Microsoft OfficeExcelWordAICloud

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 months ago

Care Advisor - French IGO (Dublin, IE, D12 P651)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Respond to queries regarding cover, claims, hospitalisation, and complaints
•Maintain 24-hour turnaround for written communication and target 2% call abandon rate
•Multi-task daily workload and follow up on individual cases
•Develop extensive product knowledge to provide timely, accurate information to clients
•Assist in coordinating hospital admissions, evacuations, repatriations and other cases as required

Key Requirements

•Experience in a customer-focused role, in an administrative capacity
•Previous experience in call centre environment would be beneficial
•Experience working in a pressurized environment with tight deadlines
•Strong knowledge of Microsoft Office (Excel, Word)
•Data management: Key for handling large volumes of policy and customer data.

Experience:InsuranceCustomer serviceBpoData management

Skills:Microsoft OfficeExcelWordData governanceAIMachine learningCloudData analytics

Languages:EnglishFrench

Tech Stack:Microsoft OfficeExcelWordAICloud

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn